Review by: Angela Fieler, MPA, CMQ/OE, Consultant As the holiday season draws to a close and I reflect on what was, what is, and what is to come, I realize how many things I have to be grateful for in my ...
Review by: Kristin Baird, RN, BSN, MHA Christina Dempsey has written an engaging and thought-provoking book challenging her readers to recognize and rectify unnecessary suffering endemic within the healthcare industry. Dempsey candidly shares stories from personal and professional experiences that will ...
Leandro DalleMule and Thomas H. Davenport, Review By: Angela Fieler How do you define a “good read?” Does the material have to be engaging or entertaining? Do you have to feel compelled to do something with the ideas presented? Do you ...
Joe Tye and Bob Dent; Review By: Kristin Baird Joe Tye and Bob Dent have captured the essence of what it takes to build and sustain a culture of ownership. In their book, Building a Culture of Ownership, the authors use the ...
Review by: Angela Fieler, MPA, CMQ/OE - Baird Group Consultant I am not an impulse shopper. I research, I compare, I weigh needs against wants; except when it comes to books. With books, I am a sucker for a beloved author, ...
Written by: Brian Boyle, Review by: Kristin Baird In my role as a healthcare consultant, I often say, “We are human beings caring for human beings.” I am always looking for stories from caregivers or patients that serve to illustrate the ...
Jay W. Lorsch and Emily McTague, Review by Janet Schulz The cover story of the April 2016 Harvard Business Review is titled "Culture is not the Culprit." The sub-title is "When organizations are in crisis, it's usually because the business is ...
James R. Detert and Ethan R. Burris, Review By: Janet Schulz At Baird Group, as we work with organizations to transform their cultures and improve the patient experience, a key strategy we discuss is employee input. So when I saw this ...
Written by: Susan E. Mazer For the better part of my consulting practice, I have been engaged in helping organizations improve their patients’ experiences as measured by patient surveys. Although I personally revel in analyzing survey data, I have always emphasized ...
There has been increasing talk about innovation in healthcare over the past few years. Healthcare needs a more human-centered design in order to serve our patients and become more efficient. Authors Tom Kelley and his brother David, founders of IDEO, ...
