No Bullies Allowed Employee retention and patient satisfaction start with culture. There are no quick fixes for a dysfunctional work environment, but there are some immediate and bold actions required when bullies rear their ugly heads. Not long ago, I began working ...
As we approach Thanksgiving during the COVID-19 pandemic, it’s important to recognize the healing power of gratitude, both for ourselves, and for those we lead. Gratitude is both something we feel, and something we express. Leaders intent on building an engaged, ...
Your culture determines many things, but today especially, it is a determinant of how well your organization will fare through the pandemic. What you say and what you do always matter. When people face fatigue and become somewhat fragile, a ...
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird Group has done. I had a conversation about leadership development ...
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant At the approach of a new year, many people reflect on the year that is ending to capture what went well and where there might be opportunities for improvement. I was doing just ...
Written By: by Kristin Baird, RN, BSN, MHA Over the past several years, CEOs have named patient experience as a top priority and, yet, many report they are not achieving the results that they would like. At the same time, Value-Based ...
Written By: Kristin Baird, RN, BSN, MHA Trust is at the foundation of any relationship, and certainly at the foundation of the patient/provider relationship. But, for that relationship to be strong, it has to be supported by a strong culture and ...
Written By: Kristin Baird, RN, BSN, MHA We’ve just celebrated Hospital Week and Nurses Week, two of many national recognition events designed to recognize the efforts of those involved in providing healthcare services to others. These events are important and they serve as reminders ...
Written By: Kristin Baird, RN, BSN, MHA Here’s a little good news/bad news about employee engagement according to the most recent research on the subject from Gallup: The good news—employee engagement is up, tying its highest level since Gallup began tracking the metricThe ...
Written By: Kristin Baird, RN, BSN, MHA There’s no argument to make for the value of a disengaged employee. In fact, most leaders would likely agree that disengaged workers are costly in many ways—and they’re right! And yet, data suggests that ...
