What is UVT? It's the phenomenon better known as "Us Versus Them." The most common symptom is the recurring use of the word "they." You can recognize UVT in language such as, "They cut our budget," or "They don't understand ...
You know that the right words at the right time can give employee morale a much-needed boost while the wrong words leave morale in the dust. Sometimes, however, it’s hard to know which words are the right ones. Being an ...
It's hard to imagine an employee articulating a conscious decision to disengage from his work. How do you think he'd start that conversation with his supervisor? "I'm sorry, but I just don't feel like doing this job. So unless you ...
Written By: Kristin Baird, RN, BSN, MHA Everybody appreciates a pat on the back. The problem is that sometimes supervisors, managers and other organizational leaders are simply too busy, and too distracted, by their myriad of day-to-day responsibilities that they miss ...
You know that customer service is a top priority for your organization. You probably have a group of dedicated employees—the customer service “warriors”—who also know that customer service is of utmost importance. But what about the rest of your organization? What ...
Imagine yourself walking the hallways of your organization. You are immediately struck by a sense of welcome. You are proud to note that every employee you encounter is smiling and ready to go above and beyond to make sure their ...
If you asked your employees why patient satisfaction (or any of your organizational priorities) is important to your organization, how would they answer? How many would they say it’s important because the organization is striving to attain a specific goal, ...
