Written By: by Kristin Baird, RN, BSN, MHA Over the past several years, CEOs have named patient experience as a top priority and, yet, many report they are not achieving the results that they would like. At the same time, Value-Based ...
Written By: Kristin Baird, RN, BSN, MHA Trust is at the foundation of any relationship, and certainly at the foundation of the patient/provider relationship. But, for that relationship to be strong, it has to be supported by a strong culture and ...
Written By: Kristin Baird, RN, BSN, MHA We’ve just celebrated Hospital Week and Nurses Week, two of many national recognition events designed to recognize the efforts of those involved in providing healthcare services to others. These events are important and they serve as reminders ...
Written By: Kristin Baird, RN, BSN, MHA Here’s a little good news/bad news about employee engagement according to the most recent research on the subject from Gallup: The good news—employee engagement is up, tying its highest level since Gallup began tracking the metricThe ...
Written By: Kristin Baird, RN, BSN, MHA There’s no argument to make for the value of a disengaged employee. In fact, most leaders would likely agree that disengaged workers are costly in many ways—and they’re right! And yet, data suggests that ...
Written By: Angela Fieler, MPA, CMQ/OE The Baird Group is always invited into an organization. Potential clients initiate contact, describe their current reality, and look to us to provide solutions. Although we bring our expertise, solutions must be co-created – after all, it’s ...
Written By: Angela Fieler, MPA, CMQ/OE We work in an industry where human error can have devastating effects. We spend thousands of hours and millions of dollars changing processes to minimize the possibility of human error wherever possible - except when ...
Written By: Janet Schulz, Sr. Vice President - Consulting Division In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to better patient compliance and clinical outcomes. How trust, when it ...
Written By: Kristin Baird, RN, BSN, MHA No one will argue that empathy is at the heart of a great patient experience. In fact, many healthcare organizations provide empathy training to enhance awareness and build essential verbal and nonverbal skills. But ...
Last month, we left you with the comment that “what you permit, you promote.” What does that mean? It means that every time you observe an employee do (or not do) something that is contrary to your mission, policies, or ...
