Posted by Kristin Baird Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education. This summer I made a special point of re-connecting with two ...
Posted by Kristin Baird Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper stickers boasting about a student getting ...
Posted by Kristin Baird Healthcare is notorious for its silos. And, to be honest, the silos are often the result of one department or specialty not knowing, understanding, and respecting the expertise of the other. Having worked on both the clinical ...
Posted by Kristin Baird If only a culture change could be set as an appointment on a calendar. You can plan out what the culture will be and announce when it would take place. Done. In truth, culture changes take time. Cultures ...
Posted by Kristin Baird Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.” Finding your “why” is finding your purpose. I find that having a clear ...
Written By: Kristin Baird, RN, BSN, MHA Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. But empathy requires the absence of judgment and, unfortunately, human beings have a ...
Posted by Kristin Baird This morning I had a discussion with one of my clients about accountability. Like many leaders, she finds that holding others accountable is one of the most difficult aspects of her work. During our conversation, she shared that ...
I love hearing and sharing stories of service heroes. These stories are heart-warming and inspirational, but all too often go untold. That’s because most truly service-minded people take action based on their values, not to get applause. They quietly go ...
August 1st marked the second anniversary of the day we brought my sister home to die. Having been in the hospital for 22 months with complications from post-operative wound separation and subsequent sepsis, she experienced both the best and worst ...
Posted by Kristin Baird Employee engagement is at the core of any company’s performance. But in healthcare, where the patient experience drives loyalty, trust, and even reimbursement, engagement is paramount to success. A disengaged employee needs coaching right away. Spotting and addressing ...
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