Written By: Culture by Design, Not Default - 3 things leaders must do now When we look back at 2020 I hope that we can look with pride at how we, in healthcare, seized the opportunities while dealing with the danger ...
Posted by Kristin Baird Face masks are part of the patient experience in a COVID-19 world. But this is the time to stress the importance of eye contact as well as verbal communication skills with every team member who comes in ...
Posted by Kristin Baird Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most successful organizations stay grounded in their core values. Stay Visible Last ...
Posted by Kristin Baird Years ago, when I was new to leadership, I recall telling my boss that I was worried that one of my team members wanted my job. I remember feeling a bit threatened at the time, but his ...
Written By: Kristin Baird, RN, BSN, MHA The term “patient and family-centered care” has taken on new meaning in the throes of the COVID-19 pandemic. Most of what we, in healthcare, have held up as patient experience standards have taken a ...
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant I will admit that I have a touch of cabin fever. I self-quarantined for two weeks after returning from Seattle, just after the first COVID-19 death was reported there. Just as my self-imposed ...
Posted by Kristin Baird That is a question weighing on everyone’s minds today. As more and more news reports tell us there will be no “getting back to normal”. We must ask; what is the new normal? Good question, but no ...
Posted by Kristin Baird Over the past few weeks, I’ve been drawn to the daily updates from New York Governor, Andrew Cuomo. Although I am not a New Yorker, my Wisconsin-based company works with several of the providers in the epicenter ...
Posted by Kristin Baird While healthcare grapples with the COVID-19 crisis, it’s difficult to focus on anything else. At the same time, it is important that leaders begin thinking about, and preparing for, the inevitable recovery period that will follow. Burnout Prior to ...
Posted by Kristin Baird Every leader knows the importance of employee engagement. Without engagement, you won’t be able to deliver the safe, high-quality care you promise. Engagement requires that employees feel valued, appreciated, and secure. At the same time, business decisions, ...
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