October 26th, 2021
A coaching culture may be just what healthcare needs to improve employee engagement and retention during today’s Great Resignation.
Peter Drucker famously said, “culture eats strategy for breakfast.” So, while you may spend weeks mapping out a comprehensive plan, it may be ...
October 19th, 2021
Creating the ideal organizational culture takes a commitment to strategic communication. Healthcare leaders cannot say something once and expect the message to permeate the hearts and minds of every person in the organization. It takes strategy, tactics, and skilled execution ...
October 13th, 2021
Leaders as Change Agents: Change Is Hard and Resistance to Change Is Inevitable
Like most entrepreneurs, I’m an ideas person. I see opportunities and potential all around me and that means embracing change. While I may be excited and energized by ...
October 4th, 2021
We’ve all heard it said that actions speak louder than words. But when you think about it; your organizational culture speaks louder than any ad, recruitment brochure, annual report or mission statement. It’s your culture that drives employee behaviors, determines ...
September 30th, 2021
No one enjoys confrontation with angry customers, especially if you don’t feel prepared to address their needs.
Many healthcare organizations we work with have a desire to do service recovery but have a glaring lack of skills and direction at the ...
September 27th, 2021
Words matter. They always have and always will. Words shape culture and can take on their own lives if we aren’t careful. That’s why it’s vital for healthcare leaders to be aware of using, and ignoring, drama words.
Years ago, ...
September 21st, 2021
Corporate executives often argue over whether training is an investment or an expense, this debate is a particularly hot topic in the healthcare arena due to the high cost of employee training. Today’s workforce expects employers to invest in their ...
September 16th, 2021
Culture by Design: Three Steps to Make it Happen
The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to healthcare leaders, you’ll find that there aren’t many who feel that their ...
September 14th, 2021
Your Internal Monologue can Sabotage your Leadership
Millions of messages play in your head all day, every day without the slightest awareness. Although they may seem innocuous, these mental nudges subtly shape your beliefs and drive both your emotions and actions. ...
September 9th, 2021
The Art of Storytelling for Leaders – 4 Steps to Structure Compelling Stories
Storytelling has long been an essential part of leadership because of the role it plays in sharing customs and reaffirming values. But even more important, stories have a ...