June 8th, 2021
One of the most common issues I see when coaching leaders is leader fatigue caused by constant interruptions that prevent them from dedicated “think time” for planning and project completion. They often don’t see that their response is actually enabling ...
June 3rd, 2021
It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...
May 27th, 2021
The other day I was listening to a speaker who reminded us to think back on a teacher who made a difference in our lives and reach out to thank them. This past year, as parents have had to take ...
May 25th, 2021
Science has proven what the heart has always known. That gratitude changes lives. I personally try to begin each day with my gratitude list. It keeps me both grounded and optimistic. We all do better when we feel and express ...
May 17th, 2021
There is a phenomenon among newly-minted managers. When someone presents a problem, they often feel the need to fix it because, after all, they are now the manager. Fixing presents two problems. First, they are adding more responsibility and psychological ...
May 4th, 2021
Stories are the backbone of culture. And like culture, they must be orchestrated by design to be most impactful.
Quantitative data is essential in moving organizations toward specific goals. You must be able to measure your starting point, milestones, and the ...
April 29th, 2021
Say these four words often enough and you’ll believe it without a doubt. Leaders who take our course, Be the Leader Nobody Wants to Leave, often tell us that they don’t have time to round, coach, or do stay interviews.
Being ...
April 27th, 2021
Burnout in healthcare was on the rise prior to COVID, now the pandemic has shined a bright light on a growing problem.
Years ago, I worked for someone who confidently declared, “Burnout is a choice.” My thought then and now is ...
April 20th, 2021
“If you don't know where you want to go, then it doesn't matter which path you take.” ― Lewis
Healthcare leaders, as well as travelers, can benefit from the Cheshire Cat’s wisdom shared in Alice in Wonderland. Without a clear destination ...
April 20th, 2021
I just had a disheartening coaching conversation with a new leader who works in an organization that claims to take good care of their staff. This new leader, “Angie” is trying to address a severe staffing shortage in creative ways. ...