Change Feels Best at Arm’s Length
There’s an old saying, “The only people who like change are wet babies.” But change is good, right? Well, it can be, but human nature is to resist change. We like what we know. We like what is familiar and ...
Culture Catalyst Blog & Articles
How Do You Measure Emotion?
It can be tough to measure emotion. We send out patient surveys and comb the data for clues as to what we can do to improve our care, but at the end of the day, it’s not just the logistics ...
Hope Really Isn’t a Strategy
Hope Really Isn’t a Strategy by Angela Fieler Many years ago, my husband introduced me to the comedy of Brian Regan. If you’ve never heard of him, you can find many of his routines on YouTube. He has several routines about healthcare. ...
Are Your Organizational Values Off the Wall?
It seems everybody wants a magic wand to fix culture and live the organizational values. Immediately. The reality is that your culture wasn’t shaped in a week, nor will it be shifted quickly. One of the surest ways to create ...
Values Start in the C-Suite
A few years ago, I was invited to meet with the executive team of a healthcare system. The team included two CEOs – one led the hospitals and the other oversaw the medical practices. While waiting in the lobby prior ...
Quell the Big Quit by Connecting to Purpose
Connecting to purpose can make all the difference in engagement and job satisfaction. To counteract the Great Resignation or the “Big Quit” plaguing the country, we must look closely at the way we do work. This includes how we help ...
You’re Not a Mind Reader
In today’s healthcare world, staying closely connected to your staff is crucial to retention and engagement. One of the best ways to do this is by conducting stay interviews. It's a great way to help you understand what is working ...
Burnout Re-Ignited With One Question
While burnout runs rampant in healthcare, leaders must do everything within their power to replenish themselves and connect with their team members in a meaningful way. Frontline staff and managers alike are exhausted, making it difficult to focus on the ...
Dump the Pebble from Your Shoe
Many years ago, when I was first starting to do culture-shifting work, I learned a technique for showing employees that they were being heard. We put out an organization-wide request for employees to identify little irritations at work. We thought ...
Hiring Gen Zs? Stop Using Boomer Strategies
If your recruiting efforts include hiring Gen Z, now is a good time to review your hiring practices. “I can get a job anywhere. I’m looking for a culture.” This statement was made by a bright and talented Gen Z woman ...
