December 14th, 2021
Give Yourself the Gift of Self-Awareness by Angela Fieler
As a certified executive coach, asking great questions is my “bread and butter.” My goal is to be a thought partner, or as a recent client said, “you push my brain to places ...
December 14th, 2021
Turnover and the great resignation are all over the headlines these days. According to McKinsey, we’re amid a “turnover tsunami” affecting workers at all career levels and wage rates.
One of the biggest reasons for the high resignation rate is the ...
December 7th, 2021
During a recent coach training, the participants and I had a lively discussion about how blind spots can fuel bias in healthcare. As part of their training, participants shadow hospitalists on inpatient units to assess interactions. They also give feedback ...
November 30th, 2021
Leaders who want credibility with their teams won’t achieve that goal by avoiding conflict. In some ways, avoiding conflict is human nature. In fact, the path of least resistance is a law of nature. But that path of least resistance ...
November 18th, 2021
Burnout isn’t a new phenomenon in healthcare, but in the last 20 months, the issue has been brought to the forefront. It’s so prevalent the International Classification of Diseases (ICD-11) has classified it as an occupational phenomenon.
Burn-out is defined in ...
November 16th, 2021
Turn a service recovery moment into a WOW experience by Angela Fieler
There is a real art to service recovery. When done well, you can turn a problem into an opportunity to shine.
I was recently stranded in an airport and was ...
November 10th, 2021
Change is Here to Stay by Angela Fieler
There is no doubt there has been a lot of change over the past 18 months. “What used to work just isn’t working anymore. I think it’s because my teams are more broken ...
November 9th, 2021
Nobody loves coaching a know-it-all. We all know one or have worked with one. They’re the ones with the over-inflated ego who often begins sentences with, “Well, you know…” or “I always do it this way.”
They are so confident that ...
November 2nd, 2021
Teamwork and effective communication in healthcare are joined at the hip. It’s almost impossible to have one without the other. Yet, many of us are completely blind to our own communication style, stifling us from connecting effectively with others.
Mark Sanborn ...
October 28th, 2021
Earlier this month, I presented at the HMPS conference in Miami on the topic of customer experience. The audience was primarily healthcare strategists from all over the country. I was surrounded by some of the brightest and best strategists and ...