Categories

Are You Still Aiming for the Bare Minimum?

Posted by Kristin Baird on November 7th, 2017 • No Comments »

Baird Consulting

Spotting Service Recovery Opportunities

Posted by Kristin Baird on October 26th, 2017 • No Comments »

Baird Consulting

A Policy Won’t Guarantee Empathy

Posted by Kristin Baird on October 24th, 2017 • No Comments »

Baird Consulting

High Reliability and the Patient Experience

Posted by Kristin Baird on October 19th, 2017 • No Comments »

Baird Consulting

You don’t have to be a mind reader to improve the patient experience

Posted by Kristin Baird on October 17th, 2017 • No Comments »

Baird Consulting

Medical Practices Aren’t Small Hospitals – They Have Unique Patient Experience Challenges

Posted by Kristin Baird on October 12th, 2017 • No Comments »

Baird Consulting

Progress is No Excuse

Posted by Kristin Baird on October 10th, 2017 • No Comments »

Baird Consulting

Want a great patient experience? Don’t Hire Grumps!

Posted by Kristin Baird on September 28th, 2017 • No Comments »

Baird Consulting

Want to improve employee engagement? Start with, “Hello.”

Posted by Kristin Baird on September 26th, 2017 • No Comments »

Baird Consulting

Culture, Not Tactics, Shape the Patient Experience

Posted by Kristin Baird on September 19th, 2017 • No Comments »

Baird Consulting

Click here for eNewsletter Sign Up
Never miss a blog post!