Categories

Where’s the Problem? Hold up a Mirror.

Posted by Kristin Baird on November 10th, 2016 • No Comments »

Baird Consulting

Why Best Practices Aren’t Always Best for You

Posted by Kristin Baird on November 3rd, 2016 • No Comments »

Baird Consulting

Even the Pros Need Practice

Posted by Kristin Baird on November 1st, 2016 • No Comments »

Baird Consulting

Training Without Coaching is Quickly Forgotten

Posted by Kristin Baird on October 29th, 2016 • No Comments »

Baird Consulting

HCAHPS Can’t be Your Only Measure of Patient Experience

Posted by Kristin Baird on October 25th, 2016 • No Comments »

Baird Consulting

Service Corrosion

Posted by Kristin Baird on October 24th, 2016 • No Comments »

Baird Consulting

The Hazards of Blame

Posted by Kristin Baird on October 18th, 2016 • No Comments »

Baird Consulting

Who Gets Excused from “Mandatory” Training or Behaviors?

Posted by Kristin Baird on October 15th, 2016 • No Comments »

Baird Consulting

Patient Experience Needs Leaders Not Just Cheerleaders

Posted by Kristin Baird on October 8th, 2016 • No Comments »

Baird Consulting

It’s Not About You, Princess

Posted by Kristin Baird on October 5th, 2016 • No Comments »

Baird Consulting

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