Culture Catalyst Blog & Articles

Walking the Talk: Aligning Words and Actions

In the realm of leadership, words and actions are powerful tools that, when aligned, can create a profound impact on team engagement and loyalty. It's not enough for leaders to simply articulate their intentions; they must also ensure they are ...

The Tip of the Iceberg: The Hidden World of Nursing

Nursing, often referred to as a noble profession, is widely recognized for its dedication to caring for patients and improving their well-being. From providing essential medical care to offering emotional support, nurses play a critical role in healthcare systems worldwide. ...

Leading with Heart: Showing You Care

Great leaders understand that their team members are their most valuable asset, and they prioritize building strong relationships based on trust, respect, and genuine care. But showing up every day and handing out a few words of platitude isn't going ...

First Impressions Leave Lasting Impressions

First Impressions Leave Lasting Impressions Blog: Angela Fieler In training, I often say first impressions are the gift that keeps on giving. Long after you have forgotten an encounter with a patient or family member, the first impression you made may live ...

Follow Through is Integrity in Action

Have you ever worked for someone who made lots of promises but never followed through? I have, and it caused frustration, distrust, and high turnover.  Leadership is more about actions than words. True leaders understand that their actions have a profound ...

Take Immediate Action in Service Recovery

In healthcare, exceptional customer service is a top priority. However, even the most well-intentioned organizations may stumble and deliver a subpar patient experience. The true measure of a company's commitment to customer satisfaction lies in its ability to recover from ...

Shaping Workplace Culture: The Power of the Drip Method

Creating a positive workplace culture is essential but it won’t happen by sheer will. It's not enough to simply communicate the mission and vision once and expect the desired culture to manifest itself and stick. To truly shape your desired ...

Creating a Strong Company Culture in Healthcare

Company culture plays a vital role in shaping the success of any organization, regardless of the industry. In healthcare, where the stakes are high and the work is demanding, a strong company culture is critical. A healthcare organization's culture influences employee ...

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