Drive-By Rounding
When good intentions go wrong A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up. Then I asked, “Who has rounded on employees ...
Culture Catalyst Blog & Articles
Be a Change Agent – 3 essentials for Sustainable Transformation
"The only people who like change are wet babies and consultants." I've heard this adage for years, and it never fails to get a chuckle from healthcare leaders. But as a consultant there's truth behind the humor. People call on ...
Scheduled or On-the-Spot Coaching?
Why the best healthcare leaders don’t choose—they integrate! I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...
Three Signs Your Culture Needs a Reboot
When Performance Problems Points to Deeper Cultural Issues Someone once told me, “You can’t see the picture when you’re inside the frame.” In other words, when you are too close to a problem and its inner workings, you’re bound to miss essential ...
You Can’t Handle the Truth!
You asked for it, but are you ready? Patient experience still ranks among healthcare executives' top concerns, and we're often brought in to help organizations dig deeper into what's behind their patient experience scores. "We want to know how to improve," they ...
My Team is Resisting Change
“Wait a minute, maybe it’s me…” I'm an idea person. I'm creative, and I like to think of new possibilities—“We can do this!,” “We can do that!” But not everybody gets as excited by my ideas as I do. I remember sitting ...
Lead Like an Ant: Nature’s Blueprint for Collaborative Success
Six Leadership Lessons from Nature's Ultimate Team Players I’ve always been fascinated by ants. Not that they’d be welcome at my next picnic, but they are intriguing, resourceful, and resilient little creatures. As a little girl, I always wanted an ant ...
Acts of Kindness—When They Matter Most
Compassion is the Foundation of Human-Centered Care This past week has been one of the most taxing in my life. Losing our home to a fire that destroyed everything has been devastating but, as with any tragedy, there are blessings. In the ...
Actions Speak Louder Than Acronyms
Bridging the gap between service standards and daily habits Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...
Are You Vaccinated Against Bullying?
How to build cultural immunity in your organization Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%. Clearly, ...
