Culture Catalyst Blog & Articles

Shadow Coaches Improve the Patient Experience

Posted by Kristin Baird An aspiring athlete can read dozens of books and watch hundreds of videos on great basketball techniques, but chances are good that will have minimal effect. Unless they, 1) play an actual game with others, and 2) get ...

Let’s Get Real About Incentives

Posted by Kristin Baird It’s pretty common for me to get calls from healthcare leaders who are struggling with physician HCAHPS scores. It’s also common for me to learn that there are little or no consequences for physicians who have poor patient satisfaction scores. They ...

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