Drive-By Rounding
When good intentions go wrong A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up. Then I asked, “Who has rounded on employees ...
Culture Catalyst Blog & Articles
One Email Is Not Communicating
When I coach executive teams on culture transformation, one of the first things I do is a communication audit. A few of the areas I look at include: Channels used for communication (email, newsletter, talking points for huddles and rounding, ...
Organized, Not Over-Scheduled
Coaching a healthcare leader provides a great opportunity to review best practices, including rounding on employees. Over the past 25 years, I have heard every excuse in the book for why rounding isn’t done regularly, but the most common reason ...
Don’t Ask if You Don’t Want to Hear
The topic of rounding is nothing new for healthcare leaders. For years we’ve talked about purposeful rounding. It's important to ask questions that focus on what is going well and what they need. But be sure you are ready to ...
Accountability Strengthens the Culture
Accountability Strengthens the Culture A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations. Parenting would be easy if you could tell your kids once, and only once, to do something and know for certain it ...
The Art of Showing Up – 3 Leadership Perks of Rounding
Actor Woody Allen said, “Just showing up is half the battle.” I know he wasn’t talking about rounding when he gave that famous line, but it sure fits. Why? Because if you just get out there, you’ve made all the ...
You’re Two Feet Away From Better Leadership
Keeping in close touch with both the patients and the staff is key when it comes to creating a more patient-centered culture. A leader sends a strong message that service is a top priority and not just lip service, simply ...
“I don’t have time” and other myths in leadership
Posted by Kristin Baird Leader rounding and coaching are two essentials of leadership that go hand in hand. If you aren’t rounding, you’re missing opportunities for on-the-spot coaching and recognition. If I had a dime for every time I have heard ...
Lead or Manage for a Better Patient Experience?
Posted by Kristin Baird In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to lead. Managers vs. Leaders A very simplified version of the distinction ...
Let’s talk Patient Experience Metrics
Posted by Kristin Baird Expanding Metrics Nearly every day I have the pleasure of talking with healthcare leaders about their patient experience improvement efforts. I see a huge amount of effort going into implementing best practices, but when it comes to measuring ...
