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Culture is Evident at Every Touchpoint

Culture is Evident at Every Touch Point

August 3rd, 2021

Culture is Evident at Every Touch Point   A few years ago, I was coaching a hospital CEO who said, “I know culture is important but honestly I hate talking about it. Culture is an ethereal term. Nobody really can really lay ...

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Effective Feedback is a Two-Way Street

Effective Feedback is a Two-Way Street

July 27th, 2021

Effective Feedback is a Two-Way Street   Over the course of my career, I’ve been on both the sending and receiving sides of feedback. I’ve come to know that continuous improvement requires that you be able to do both well.   Training, preparation, and ...

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