Culture Catalyst Blog & Articles

The Root Cause of Gossip

Just one gossip on the team can erode even the strongest organizational culture. In fact, gossip is among the top contributors to a toxic culture. Not only does it destroy trust among peers, but it decreases team and individual performance. Why ...

Culture Determines if Best Practices Gain Traction

Patient experience literature is loaded with information about best practices. It’s tempting to dive right in and start implementing these tactics but without a supportive culture, even the best, best practices will fail. We see it all the time. Leaders from ...

Values Start in the C-Suite

A few years ago, I was invited to meet with the executive team of a healthcare system. The team included two CEOs – one led the hospitals and the other oversaw the medical practices. While waiting in the lobby prior ...

Hiring Gen Zs? Stop Using Boomer Strategies

If your recruiting efforts include hiring Gen Z, now is a good time to review your hiring practices. “I can get a job anywhere. I’m looking for a culture.” This statement was made by a bright and talented Gen Z woman ...

Great Culture Takes Strategic Communication

Creating the ideal organizational culture takes a commitment to strategic communication. Healthcare leaders cannot say something once and expect the message to permeate the hearts and minds of every person in the organization. It takes strategy, tactics, and skilled execution ...

3 Questions to Ask Before Assuming Bad Attitude

3 Questions to Ask Before Assuming Bad Attitude   I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...

Engage the Heart to Engage Employees

Engage the Heart to Engage Employees             The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee engagement. There is merit in hardwiring behaviors for consistency, but it’s equally important to ...

Transformational Learning Takes More than a Video

There is an ongoing struggle in leadership development. Executives want high quality training for their leaders, but struggle with down time and scaling across the system. Here’s what often happens: 1. Employee engagement survey indicates weak leadership 2. Enlightened senior leaders know ...

Toxic Cultures Impede Critical Thinking

I’ve had a series of encounters as a customer lately that shed new light on characteristics of toxic culture. They demonstrate that a toxic cultures impede critical thinking. The Home Security Company My first experience involved home security. I sat on the ...