But are you sure? Do you really know how you do things? When you ask healthcare leaders to describe their culture, they’ll often give a lofty definition. I define it as, “Culture is how we do things around here.” Jeff ...
You likely have plenty of best practice insights already within your organization Most leaders stay vigilant for best practices for everything from leadership skills to safety standards. And most turn outside when facing a challenge or opportunity, looking for best practices ...
You have great people, exceptional systems, and clear goals, but something may still be missing. I recently kicked off Culture College: Leadership Essentials for Creating an Engaged Culture with a cohort of attendees from 76 healthcare organizations. When I polled the ...
The Organizations Winning on Reputation and Retention Aren’t Spending More. They’re Building Better Cultures. Think about how many people interact with your organization daily. Patients, staff, families, vendors. Each one is forming an opinion, and many are openly sharing that ...
Start with a clear definition As we work with healthcare organizations to improve both the employee and patient experience, we’re often met with the same quandary. How do we build a better culture without being heavy-handed? Policies won’t move people. It’s important ...
The leadership question that changes everything. During a recent leadership coaching session, one of my colleagues, Kwesi Johnson posed a brilliant question to the group: “Are you more like a mechanic or a gardener?” As he went on to explain the distinction, ...
Orientation programs are notorious for being boring. Death by PowerPoint. Endless forms. A parade of presenters sharing policies and procedures. Yet, despite all of this, many new hires walk out feeling inspired. They've heard executives speak with pride about the organization's purpose, ...
How bad-mouthing teammates can destroy patient trust I had an opportunity recently to accompany a family member to an appointment for major surgery. I always learn a lot at these visits and am always attuned to what goes well and areas ...
When Performance Problems Points to Deeper Cultural Issues Someone once told me, “You can’t see the picture when you’re inside the frame.” In other words, when you are too close to a problem and its inner workings, you’re bound to miss essential ...
Think of the most recent presentation you made to your leadership team. Chances are it was accompanied by a PowerPoint deck which likely included several charts and graphs. They typically do. But how much of the information had an impact? How ...
