Even the youngest patients know when their healthcare workers truly listen to them. When my youngest daughter, Hillary was nine years old, I told her I’d be scheduling her back-to-school physical with the pediatrician. She stopped me and asked, “Will ...
Many healthcare positions require a high degree of technical skill, but balancing skill with patient experience is a skill unto itself. This is especially true in direct patient care. After all, if you mess up an important technical task, you could hurt ...
As a leader, how you show you care at work can make the difference between an engaged workforce or a team just going through the motions. The pandemic has changed us all. The way we used to work is gone forever, ...
It can be hard to take an honest look at your company values and what needs to change in your culture. Especially when doing so requires that you change your own behavior. And yet, that is exactly what happens when, ...
We've all heard the adage, are you a manager or a leader? One connotates visions of a task delegator and a timesheet signer. The other is inspiration, motivation, and direction. I would further this vision by asking, are you a trainer ...
Meetings Are Where You Waste Hours And Take Minutes By: Angela Fieler Is there a leader out there who doesn’t feel pressed for time? Based on my coaching experience, I would say no. In her blog I Don’t Have Time, Kris Baird ...
When working with organizations on culture change, I like to lead the executive team on an exploration. We discuss times when they have been successful at implementing a major change. In addition to the successes, we discuss times when their ...
In traditional training approaches, 85 percent of the organization’s effort takes place during a single, one-and-done event. Only five percent of the effort and resources are devoted to follow-up after the “event.” For training to stick, here's our recommended approach for ...
I’m Just Here for the Food, By Angela Fieler I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...
Presence: Bringing Your Boldest Self to Your Biggest Challenges Written by: Amy Cuddy, Review by: Angela Fieler Most people know at least one leader who inspired and motivated them to do great things. Chances are that those leaders had great presence. At ...
