Just because you conduct training, doesn’t mean people are learning. And just because people learn something, doesn't mean they change their behavior. How can you ensure that every training results in behavior change? Start by finding out how they learn ...
We get a lot of interesting requests for training and addressing specific culture issues at Baird Group, but a recent discussion still has me shaking my head. A large medical group contacted us for service excellence training. The person contacting ...
Remember the scene in The Wizard of Oz when Dorothy, Tin Man, Scarecrow, and the Cowardly Lion finally approach the Great Oz after days of perilous travel? The four are optimistic at first, but the Wizard’s booming voice, harsh words, ...
Over the years, I have worked with countless leaders who feel they are stuck and unable to elevate their culture further. What I have found repeatedly is a lack of awareness of how their own culture-killing habits are what keep ...
The role of a manager has evolved from mere supervision to becoming a crucial driver of employee engagement, team performance, and organizational success. A seasoned leader can navigate all these needs, but what about the newly promoted managers? With guidance ...
Effective leadership is a delicate balancing act that requires managing a diverse range of employees. Each department contains employees with varying levels of skill, engagement, life experiences, and enthusiasm. As a leader, you invest your time, energy, and resources into ...
Organizations are built on the ability of their leaders to guide and inspire others. While some people possess natural leadership abilities, it is crucial to recognize that leadership skills can be learned and honed. Everyone can develop the ability to ...
This past week, AMN Healthcare released its latest nursing survey. To say the results are alarming is an understatement. Sadly though, I am not surprised. Several stats grabbed my attention and my heart. Here are a few: Only 15% of nurses ...
Have you ever worked for someone who made lots of promises but never followed through? I have, and it caused frustration, distrust, and high turnover. Leadership is more about actions than words. True leaders understand that their actions have a profound ...
In today's fast-paced and constantly changing world, effective leadership skills are more critical than ever. As organizations navigate new challenges, they need strong leaders to guide teams through uncertainty and achieve success. But becoming an effective leader doesn't happen by ...
