Posted by Kristin Baird Years ago, I attended a time-management seminar. One of their key concepts really stuck with me. The presenter had a glass cylinder filled to the top with big rocks, small pebbles, and sand. On the table beside ...
Posted by Kristin Baird How do I lose weight? Eat less and move more. Simple facts, but not always easy to execute consistently. It doesn’t mean easy. A few days ago, I was having a coaching call with a senior executive who ...
Posted by Kristin Baird When you ask most people in healthcare why they chose their careers, they will tell you that they wanted to help others. That internal drive to serve others can get buried in the daily grind, especially for ...
Posted by Kristin Baird It’s not uncommon for us to get requests to do organization-wide training to fix service issues. It would be easy for us to march in and do the requested training and head home. We wouldn’t do anyone ...
Posted by Kristin Baird These three words are the simplest, most recognizable instructions in the world. The standard for shampoo and conditioner, applies to other areas of life. Take front line customer service training for example. What if every leader whose ...
Posted by Kristin Baird In all the years that I have been consulting on culture and patient experience, I’ve only come across two organizations that didn’t have stated values. In both cases, the CEOs felt they were “fluff”. No wonder they ...
Posted by Kristin Baird In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to lead. Managers vs. Leaders A very simplified version of the distinction ...
