January 18th, 2022
If your recruiting efforts include hiring Gen Z, now is a good time to review your hiring practices.
“I can get a job anywhere. I’m looking for a culture.” This statement was made by a bright and talented Gen Z woman ...
August 19th, 2021
3 Questions to Ask Before Assuming Bad Attitude
I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...
June 10th, 2021
There is an ongoing struggle in leadership development. Executives want high quality training for their leaders, but struggle with down time and scaling across the system. Here’s what often happens:
1. Employee engagement survey indicates weak leadership
2. Enlightened senior leaders know ...
June 8th, 2021
One of the most common issues I see when coaching leaders is leader fatigue caused by constant interruptions that prevent them from dedicated “think time” for planning and project completion. They often don’t see that their response is actually enabling ...
June 3rd, 2021
It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...
January 26th, 2021
Have you ever had a difficult employee, who you’ve had to repeatedly coach, or counsel, because of marginal performance and toxic attitude? They may somehow manage to improve just enough to get by.
Imagine that this toxic employee shows up one ...
January 8th, 2021
The COVID vaccine has dominated the news for weeks as we celebrate frontline workers receiving the long-awaited injections, to protect them.
As a former public health nurse, I am a staunch believer in vaccines. They protect us against nasty viruses that ...
November 12th, 2020
One of the keys to great leadership is having good coaching skills. The problem is many newly minted managers and supervisors lack these skills. Healthcare organizations, in particular, often have good intentions for development, but never bring them to fruition. ...
October 26th, 2020
Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure that they happen consistently. The goal is that, with repetition, ...
October 26th, 2020
Review by: Kristin Baird, RN, BSN, MHA
Book by Quint Studer
Quint Studer has been a household name in healthcare for the past two decades for his work in leadership development and patient experience. In The Busy Leader’s Handbook, Quint has taken ...