Culture Catalyst Blog & Articles

3 Questions to Ask Before Assuming Bad Attitude

3 Questions to Ask Before Assuming Bad Attitude   I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...

Transformational Learning Takes More than a Video

There is an ongoing struggle in leadership development. Executives want high quality training for their leaders, but struggle with down time and scaling across the system. Here’s what often happens: 1. Employee engagement survey indicates weak leadership 2. Enlightened senior leaders know ...

Leader Fatigue? You May Be the Cause.

One of the most common issues I see when coaching leaders is leader fatigue caused by constant interruptions that prevent them from dedicated “think time” for planning and project completion. They often don’t see that their response is actually enabling ...

Want Employee Engagement? Ask these 3 questions.

It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...

Are You Dumping Toxic Waste at Work?

Have you ever had a difficult employee, who you’ve had to repeatedly coach, or counsel, because of marginal performance and toxic attitude? They may somehow manage to improve just enough to get by. Imagine that this toxic employee shows up one ...

Protect Your Culture Against Negativity

The COVID vaccine has dominated the news for weeks as we celebrate frontline workers receiving the long-awaited injections, to protect them.  As a former public health nurse, I am a staunch believer in vaccines. They protect us against nasty viruses that ...

Great Coaches are Coached Themselves

One of the keys to great leadership is having good coaching skills. The problem is many newly minted managers and supervisors lack these skills. Healthcare organizations, in particular, often have good intentions for development, but never bring them to fruition. ...

Heartwire to Strengthen Employee Engagement

Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure that they happen consistently. The goal is that, with repetition, ...

Good Read: The Busy Leader’s Handbook

Review by: Kristin Baird, RN, BSN, MHA Book by Quint Studer Quint Studer has been a household name in healthcare for the past two decades for his work in leadership development and patient experience. In The Busy Leader’s Handbook, Quint has taken ...

Stop Managing and Start Coaching

The adage goes, people leave their bosses, not their jobs. But would fewer people leave their jobs if their managers acted more like coaches than bosses? Managing typically employs a set of skills needed to keep the department running smoothly. ...