Several years ago, as I was collecting stories from nurses about their work, I learned a very troubling fact. Most nurses I interviewed didn’t accept compliments from patients very well. They would hear patients' statements of gratitude but not really ...
As a leader, how you show you care at work can make the difference between an engaged workforce or a team just going through the motions. The pandemic has changed us all. The way we used to work is gone forever, ...
The other day I was listening to a speaker who reminded us to think back on a teacher who made a difference in our lives and reach out to thank them. This past year, as parents have had to take ...
Science has proven what the heart has always known. That gratitude changes lives. I personally try to begin each day with my gratitude list. It keeps me both grounded and optimistic. We all do better when we feel and express ...
As we approach Thanksgiving during the COVID-19 pandemic, it’s important to recognize the healing power of gratitude, both for ourselves, and for those we lead. Gratitude is both something we feel, and something we express. Leaders intent on building an engaged, ...
Posted by Kristin Baird Holiday time means decorations, parties, gifts and traditions for many of us. But not everyone gets to spend them with friends and family. Hospitals are a 24/7/365 operation which means a significant number of healthcare workers will be spending as much ...
My team and I have been on the road doing culture assessments for various health systems recently and have found some common denominators among the organizations that struggle with engagement, patient satisfaction and financial performance.Among other things, these cultures don’t ...
Last week I had the pleasure of attending the National Center for Healthcare Leadership’s (NCHL) conference on human capital in Chicago. I heard a number of great speakers and walked away inspired and armed with great ideas to share. One ...
Posted by Kristin Baird Last week I blogged about the importance of taking time to celebrate successes. In our busy world, we tend to move quickly from one thing to the next. Just like celebration, it’s important to take the time to ...
