July 21st, 2020
I ran across a post on LinkedIn a few days ago that really caught my attention. There was a photo of a sign at the employee entrance at Indiana University Health. It set the expectations for attitude. It said:
Please take ...
July 2nd, 2020
It’s not unusual to hear Boomer leaders lamenting about how quickly Millennial workers leave positions for new opportunities. The truth is, these are two very different generations with very different life experiences. Rather than disparaging the entire Millennial workforce, it’s ...
March 12th, 2020
Posted by Kristin Baird
Every leader knows the importance of employee engagement. Without engagement, you won’t be able to deliver the safe, high-quality care you promise. Engagement requires that employees feel valued, appreciated, and secure. At the same time, business decisions, ...
January 28th, 2020
Posted by Kristin Baird
Patient experience happens during multiple moments of truth, but none are as vital as those happening at the bedside between the patient and nurse.
Not long ago, I interviewed members of the senior executive team and the CFO ...
January 16th, 2020
Posted by Kristin Baird
Healthcare organizations have been measuring patient satisfaction and employee satisfaction for years. Patients articulate evidence of satisfaction when, during rounds, they tell you everything is fine. Hearing the 4-letter F word (fine) tells leaders that things are ...
December 17th, 2019
Posted by Kristin Baird
Years ago, I heard a healthcare leader talk about the four hospitals within every hospital. He said that there was the daytime hospital, the nighttime hospital, the weekend hospital, and the holiday hospital. He went on to ...
October 1st, 2019
Posted by Kristin Baird
One thing I love about our Coaching for Engagement and Improved Performance workshop is seeing attendees reach those “Aha!” moments when they start to see their challenges in a new light.
A few weeks ago, I was working ...
September 5th, 2019
Posted by Kristin Baird
Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education.
This summer I made a special point of re-connecting with two ...
June 5th, 2019
Posted by Angela Fieler
The data is in. It’s official. There is a relationship between improving employee engagement, improving HCAHPS scores, and improving net profit margins. Press Ganey just published a study in Harvard Business Review, showing hospitals that improve over time in ...
May 21st, 2019
Posted by Kristin Baird
I was recently talking with a manger who was complaining about the amount of time she spent recruiting, interviewing and onboarding new employees. She had marginal employee engagement scores so we spent some time delving into how ...