Culture Catalyst Blog & Articles

Nurses Leave Their Managers, Not Their Jobs

Turnover is costly in every profession, but in nursing it takes its toll. Not only financially, but it affects quality, safety, and service.  The 2020 NSI National Health Care Retention & RN Staffing Report, found that the average cost per ...

3 Ways to Keep Millennial Employees Engaged

It’s not unusual to hear Boomer leaders lamenting about how quickly Millennial workers leave positions for new opportunities. The truth is, these are two very different generations with very different life experiences. Rather than disparaging the entire Millennial workforce, it’s ...

Are you telling employees they are disposable?

Posted by Kristin Baird Every leader knows the importance of employee engagement. Without engagement, you won’t be able to deliver the safe, high-quality care you promise. Engagement requires that employees feel valued, appreciated, and secure. At the same time, business decisions, ...

Your Nurses Aren’t Whining – They’re Warning

Posted by Kristin Baird Patient experience happens during multiple moments of truth, but none are as vital as those happening at the bedside between the patient and nurse. Not long ago, I interviewed members of the senior executive team and the CFO ...

Satisfaction isn’t Loyalty

Posted by Kristin Baird Healthcare organizations have been measuring patient satisfaction and employee satisfaction for years.  Patients articulate evidence of satisfaction when, during rounds, they tell you everything is fine. Hearing the 4-letter F word (fine) tells leaders that things are ...

Beware the Holiday Hospital

Posted by Kristin Baird Years ago, I heard a healthcare leader talk about the four hospitals within every hospital. He said that there was the daytime hospital, the nighttime hospital, the weekend hospital, and the holiday hospital. He went on to ...

Keep Calm and Get Real

Posted by Kristin Baird One thing I love about our Coaching for Engagement and Improved Performance workshop is seeing attendees reach those “Aha!” moments when they start to see their challenges in a new light. A few weeks ago, I was working ...

People are Quitting Your Culture

Posted by Kristin Baird Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education.  This summer I made a special point of re-connecting with two ...

Nurse Communication and Ratings of Care

Posted by Angela Fieler The data is in.  It’s official.  There is a relationship between improving employee engagement, improving HCAHPS scores, and improving net profit margins.  Press Ganey just published a study in Harvard Business Review, showing hospitals that improve over time in ...