Culture Catalyst Blog & Articles

From Burnout to Recovery: Re-Engaging Exhausted Staff

Burnout isn’t a new phenomenon in healthcare, but in the last 20 months, the issue has been brought to the forefront. It’s so prevalent the International Classification of Diseases (ICD-11) has classified it as an occupational phenomenon.  Burn-out is defined in ...

Coaching a Know-It-All

Nobody loves coaching a know-it-all. We all know one or have worked with one. They’re the ones with the over-inflated ego who often begins sentences with, “Well, you know…” or “I always do it this way.” They are so confident that ...

Employee Engagement Flourishes in a Coaching Culture

  A coaching culture may be just what healthcare needs to improve employee engagement and retention during today’s Great Resignation. Peter Drucker famously said, “culture eats strategy for breakfast.” So, while you may spend weeks mapping out a comprehensive plan, it may be ...

3 Questions to Ask Before Assuming Bad Attitude

3 Questions to Ask Before Assuming Bad Attitude   I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...

Engage the Heart to Engage Employees

Engage the Heart to Engage Employees             The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee engagement. There is merit in hardwiring behaviors for consistency, but it’s equally important to ...

Want Employee Engagement? Ask these 3 questions.

It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...

Welcome Back – Let’s Normalize the Career Break

This morning I was reading an article in Harvard Business Review about the importance of employers normalizing a career break. This makes such good sense, especially for nurses and other caregivers who are questioning a career change after a grueling ...

Are You Dumping Toxic Waste at Work?

Have you ever had a difficult employee, who you’ve had to repeatedly coach, or counsel, because of marginal performance and toxic attitude? They may somehow manage to improve just enough to get by. Imagine that this toxic employee shows up one ...