Culture Catalyst Blog & Articles

Heartwire to Strengthen Employee Engagement

Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure that they happen consistently. The goal is that, with repetition, ...

How to Tell When Your Healthcare Heroes are NOT Okay

Your culture determines many things, but today especially, it is a determinant of how well your organization will fare through the pandemic.   What you say and what you do always matter. When people face fatigue and become somewhat fragile, a ...

Nurses Leave Their Managers, Not Their Jobs

Turnover is costly in every profession, but in nursing it takes its toll. Not only financially, but it affects quality, safety, and service.  The 2020 NSI National Health Care Retention & RN Staffing Report, found that the average cost per ...

3 Ways to Keep Millennial Employees Engaged

It’s not unusual to hear Boomer leaders lamenting about how quickly Millennial workers leave positions for new opportunities. The truth is, these are two very different generations with very different life experiences. Rather than disparaging the entire Millennial workforce, it’s ...

Are you telling employees they are disposable?

Posted by Kristin Baird Every leader knows the importance of employee engagement. Without engagement, you won’t be able to deliver the safe, high-quality care you promise. Engagement requires that employees feel valued, appreciated, and secure. At the same time, business decisions, ...

Your Nurses Aren’t Whining – They’re Warning

Posted by Kristin Baird Patient experience happens during multiple moments of truth, but none are as vital as those happening at the bedside between the patient and nurse. Not long ago, I interviewed members of the senior executive team and the CFO ...

Satisfaction isn’t Loyalty

Posted by Kristin Baird Healthcare organizations have been measuring patient satisfaction and employee satisfaction for years.  Patients articulate evidence of satisfaction when, during rounds, they tell you everything is fine. Hearing the 4-letter F word (fine) tells leaders that things are ...

Beware the Holiday Hospital

Posted by Kristin Baird Years ago, I heard a healthcare leader talk about the four hospitals within every hospital. He said that there was the daytime hospital, the nighttime hospital, the weekend hospital, and the holiday hospital. He went on to ...

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