Drive-By Rounding
When good intentions go wrong A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up. Then I asked, “Who has rounded on employees ...
Culture Catalyst Blog & Articles
Three Signs Your Culture Needs a Reboot
When Performance Problems Points to Deeper Cultural Issues Someone once told me, “You can’t see the picture when you’re inside the frame.” In other words, when you are too close to a problem and its inner workings, you’re bound to miss essential ...
Lead Like an Ant: Nature’s Blueprint for Collaborative Success
Six Leadership Lessons from Nature's Ultimate Team Players I’ve always been fascinated by ants. Not that they’d be welcome at my next picnic, but they are intriguing, resourceful, and resilient little creatures. As a little girl, I always wanted an ant ...
Are You Vaccinated Against Bullying?
How to build cultural immunity in your organization Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%. Clearly, ...
Every Dreamer Needs a Believer
Supportive leadership drives innovation I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...
Ageism in Healthcare: A Persistent Barrier to Cohesion
Whether employees, providers, or patients, it’s not okay “Members of Gen Z are lazy and entitled.” “Millennials are narcissistic and unreliable.” “Baby boomers lack technology skills and are averse to change.” These are just a few of the ageist remarks I have heard from ...
Toxic Superstars: Addressing Culture-Eroding Behaviors
3 Steps for Building a Strong, High-Performing Culture Every organization has at least one of them—the “toxic superstar” who, despite being exceptionally talented and high contributors, exhibit bad behaviors that can include bullying, gossiping, or undermining colleagues. The kind of behaviors ...
Welcoming New Hires
That first day on the job marks a critical touchpoint in an employee’s tenure with your organization. How they are welcomed and introduced to their new colleagues and new responsibilities sets the stage for their entire employee journey. Unfortunately, this important ...
Don’t Ask For Their Opinions If You’re Not Going to Acknowledge Them!
Employee engagement surveys are a common tool used across all industries to gather feedback from employees. But many organizations complain that they have a hard time getting employees to provide their input. There’s a very simple reason for that. Lack of Response Leads to ...
Lateral Communication: Why It Matters and How to Support It
You’re likely familiar with top-down communication and bottom-up communication, but there’s another form of communication that you’re probably not as familiar with—lateral communication. Lateral communication is the communication that takes place in organizations between individuals or departments operating at the same ...
