Whether employees, providers, or patients, it’s not okay “Members of Gen Z are lazy and entitled.” “Millennials are narcissistic and unreliable.” “Baby boomers lack technology skills and are averse to change.” These are just a few of the ageist remarks I have heard from ...
3 Steps for Building a Strong, High-Performing Culture Every organization has at least one of them—the “toxic superstar” who, despite being exceptionally talented and high contributors, exhibit bad behaviors that can include bullying, gossiping, or undermining colleagues. The kind of behaviors ...
That first day on the job marks a critical touchpoint in an employee’s tenure with your organization. How they are welcomed and introduced to their new colleagues and new responsibilities sets the stage for their entire employee journey. Unfortunately, this important ...
Employee engagement surveys are a common tool used across all industries to gather feedback from employees. But many organizations complain that they have a hard time getting employees to provide their input. There’s a very simple reason for that. Lack of Response Leads to ...
You’re likely familiar with top-down communication and bottom-up communication, but there’s another form of communication that you’re probably not as familiar with—lateral communication. Lateral communication is the communication that takes place in organizations between individuals or departments operating at the same ...
Healthcare labor shortages are nothing new. In fact, we’ve been grappling with shortages of various kinds for many years. Demand ebbs and flows as does the availability of qualified candidates. But the situation has become more challenging in recent years for ...
For those in the trenches, the healthcare skills gap likely comes as no surprise. You’re well aware of the positions you’re struggling to keep filled and the challenges you’re facing in finding and retaining top talent. But the situation is a ...
In the “old days” it was common wisdom that polite people didn’t pursue conversations about politics or religion with others. It just wasn’t done. But, as they say, that was then—and this is now. Today, political discussions in all sorts ...
You’re in the cafeteria when a political ad comes on the television, prompting a heated discussion among a group of employees on their lunch break. A patient asks you what you think about the upcoming election and Bozo ...
Last week we talked about the challenges healthcare leaders face in navigating change and bringing their organizations along with them on the change journey. We talked about the importance of tilling the soil to prepare employees for the change effort ...
