Culture Catalyst Blog & Articles

Culture by Design: Three Steps to Make it Happen

Culture by Design: Three Steps to Make it Happen The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to healthcare leaders, you’ll find that there aren’t many who feel that their ...

Training that Sticks: 4 Simple Steps to Achieving Great ROI

Training that Sticks: 4 Simple Steps to Achieving Great ROI   Leaders often tell me that their customer service training didn’t work. What they mean is that it didn’t result in improving patient satisfaction scores. This is the typical indicator used for ...

Accountability Strengthens the Culture

Accountability Strengthens the Culture   A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations. Parenting would be easy if you could tell your kids once, and only once, to do something and know for certain it ...

Culture is Evident at Every Touch Point

Culture is Evident at Every Touch Point   A few years ago, I was coaching a hospital CEO who said, “I know culture is important but honestly I hate talking about it. Culture is an ethereal term. Nobody really can really lay ...

Effective Feedback is a Two-Way Street

Effective Feedback is a Two-Way Street   Over the course of my career, I’ve been on both the sending and receiving sides of feedback. I’ve come to know that continuous improvement requires that you be able to do both well.   Training, preparation, and ...

Stories Build Desired Culture

Stories are the backbone of culture. And like culture, they must be orchestrated by design to be most impactful.  Quantitative data is essential in moving organizations toward specific goals. You must be able to measure your starting point, milestones, and the ...

3 Reasons You Need a Vision for Your Culture

“If you don't know where you want to go, then it doesn't matter which path you take.” ― Lewis Healthcare leaders, as well as travelers, can benefit from the Cheshire Cat’s wisdom shared in Alice in Wonderland. Without a clear destination ...