It’s been decades since Peter Drucker first said, “Culture eats strategy for breakfast.” His words ring more true today than ever. When healthcare organizations compete for talent, salary may get candidates in the door, but it’s culture that will entice ...
Yesterday, I was doing physician communication training with a large group of doctors. To give context, I showed them their current patient experience scores focused on physician communication. One of the attendees raised his hand and said, “There has never been any ...
A few months ago, I was doing leadership development in a critical access hospital. The CEO is a strong leader and fairly new to his role. He has a clear vision of where he wants to take the organization, and I honestly ...
Over the past few weeks, I have had the pleasure of working with the nurses of BronxCare and sharing the Nurse/Patient Partnership experience. Reading through hundreds of evaluations taught me how much they value time where they can gather and ...
Accepting excuses as a way of life is often a subtle, yet insidious culture killer. When we do culture assessments, we frequently unearth patterns that point to an excuse mentality that keeps an organization stuck. The insights shed light on ...
We get a lot of interesting requests for training and addressing specific culture issues at Baird Group, but a recent discussion still has me shaking my head. A large medical group contacted us for service excellence training. The person contacting ...
Over the years, I have worked with countless leaders who feel they are stuck and unable to elevate their culture further. What I have found repeatedly is a lack of awareness of how their own culture-killing habits are what keep ...
In every healthcare facility, there is a host of unsung heroes whose sole purpose is to provide care and compassion to those in need. These dedicated healthcare workers are driven by an unwavering desire for meaningful work that makes a ...
In the realm of leadership, words and actions are powerful tools that, when aligned, can create a profound impact on team engagement and loyalty. It's not enough for leaders to simply articulate their intentions; they must also ensure they are ...
Company culture plays a vital role in shaping the success of any organization, regardless of the industry. In healthcare, where the stakes are high and the work is demanding, a strong company culture is critical. A healthcare organization's culture influences employee ...
