Archive: Customer Service

Running from Service Recovery Opportunities?

Posted by Kristin Baird  It’s human nature to run from danger. When you are trained as a paramedic, firefighter, police officer you are taught to run toward the danger. They know that their role is to identify the problem and take ...

Ignore Complainers at Your Own Risk

Posted by Kristin Baird  For some people, complaining is their default communication style. Often, they don’t even realize they’re a complainer because it is such an engrained habit. I worked with a woman once who looked at everything with a negative ...

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