Archive: Organization Building Blocks

Accountability is Not Micromanaging

Accountability is Not Micromanaging   Nobody likes a micromanager, someone who hovers wanting to know every detail of what you do. But don’t confuse micromanaging with holding people accountable. The two are miles apart in how they affect the employees and culture.   Holding people ...

Feedback Isn’t Positive or Negative

Feedback Isn’t Positive or Negative   Have you ever noticed that people tend to preface the word feedback with a qualifier such as positive or negative? The truth is feedback isn’t positive or negative. It’s feedback. Period. The dictionary defines feedback as: information ...

Effective Feedback is a Two-Way Street

Effective Feedback is a Two-Way Street   Over the course of my career, I’ve been on both the sending and receiving sides of feedback. I’ve come to know that continuous improvement requires that you be able to do both well.   Training, preparation, and ...

Your Culture May Not Be Ready for Best Practices

I recently spoke with a CEO, who was venting his frustration over their poor patient satisfaction scores. He gave me a whole list of best practices they had tried, but didn’t stick. Hearing this once or twice a week in ...

Protect Your Culture Against Negativity

The COVID vaccine has dominated the news for weeks as we celebrate frontline workers receiving the long-awaited injections, to protect them.  As a former public health nurse, I am a staunch believer in vaccines. They protect us against nasty viruses that ...