Are You the Roadblock to Innovation and Progress? Pick up any business journal and you’ll likely find an article or two on the importance of innovation. But are you and your organization really fostering innovation? None of us wants to believe that ...
3 Questions to Ask Before Assuming Bad Attitude I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...
A few weeks ago I was talking with some hospital executives about their patient experience goals. They wanted great HCAHPS scores and were looking for the secret sauce. During our discussion, I noticed that they were making and supporting excuses ...
Posted by Kristin Baird Every healthcare leader wants their associates to live up to the mission, vision and values (MVV). One excellent way to make that happen consistently, is to spot people doing the right thing, and letting them know it. ...
