The difference between talking about values and actually living them Culture, in its simplest definition, is how you really do things. It's how you make decisions, how you treat each other, and what you tolerate. Going back to an old adage: ...
"The only people who like change are wet babies and consultants." I've heard this adage for years, and it never fails to get a chuckle from healthcare leaders. But as a consultant there's truth behind the humor. People call on ...
Accepting excuses as a way of life is often a subtle, yet insidious culture killer. When we do culture assessments, we frequently unearth patterns that point to an excuse mentality that keeps an organization stuck. The insights shed light on ...
We get a lot of interesting requests for training and addressing specific culture issues at Baird Group, but a recent discussion still has me shaking my head. A large medical group contacted us for service excellence training. The person contacting ...
Over the years, I have worked with countless leaders who feel they are stuck and unable to elevate their culture further. What I have found repeatedly is a lack of awareness of how their own culture-killing habits are what keep ...
Rising Above a Toxic Environment by Angela Fieler I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their body language screamed defeat. Ever the optimist, I tried ...
It can be hard to take an honest look at your company values and what needs to change in your culture. Especially when doing so requires that you change your own behavior. And yet, that is exactly what happens when, ...
When working with organizations on culture change, I like to lead the executive team on an exploration. We discuss times when they have been successful at implementing a major change. In addition to the successes, we discuss times when their ...
It seems everybody wants a magic wand to fix culture and live the organizational values. Immediately. The reality is that your culture wasn’t shaped in a week, nor will it be shifted quickly. One of the surest ways to create ...
A coaching culture may be just what healthcare needs to improve employee engagement and retention during today’s Great Resignation. Peter Drucker famously said, “culture eats strategy for breakfast.” So, while you may spend weeks mapping out a comprehensive plan, it may be ...
