Archive: Culture Catalyst

3 Key Steps for Jump Starting the Patient Experience in 2018

Written By: Kristin Baird, RN, BSN, MHA  Setting patient experience improvement goals is easy. Achieving them, however takes perseverance. Healthcare delivery is complex and there is no shortage of competing priorities for your time, attention and other resources. Delivering a consistently ...

Good Read: The Science of Pep Talks

As Baird Group works with clients to transform culture and improve the patient experience, a vital element we address is communication. When we assess cultures in healthcare settings, we often find that leadership messaging is working against – rather than ...

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