How do you learn best? Some of us are visual learners. Some auditory. Some tactile. But all of us can benefit from the power of learning with others. In leadership development, a cohort is a group of people who come ...
For the past two years I have had the pleasure of working with a CEO who puts culture first and his results are phenomenal. Turnover dropped from 29% in 2022 to 1.74% to date in 2024, engagement has increased significantly, ...
It’s been decades since Peter Drucker first said, “Culture eats strategy for breakfast.” His words ring more true today than ever. When healthcare organizations compete for talent, salary may get candidates in the door, but it’s culture that will entice ...
Medical staff turnover is rampant, but it doesn’t have to be if we start listening to our new employees BEFORE their exit interviews. I recently heard a case study from a large academic medical center about their Medical Assistants (MAs) leaving ...
We get a lot of interesting requests for training and addressing specific culture issues at Baird Group, but a recent discussion still has me shaking my head. A large medical group contacted us for service excellence training. The person contacting ...
Over the years, I have worked with countless leaders who feel they are stuck and unable to elevate their culture further. What I have found repeatedly is a lack of awareness of how their own culture-killing habits are what keep ...
First Impressions Leave Lasting Impressions Blog: Angela Fieler In training, I often say first impressions are the gift that keeps on giving. Long after you have forgotten an encounter with a patient or family member, the first impression you made may live ...
Organizations are built on the ability of their leaders to guide and inspire others. While some people possess natural leadership abilities, it is crucial to recognize that leadership skills can be learned and honed. Everyone can develop the ability to ...
Creating a positive workplace culture is essential but it won’t happen by sheer will. It's not enough to simply communicate the mission and vision once and expect the desired culture to manifest itself and stick. To truly shape your desired ...
Company culture plays a vital role in shaping the success of any organization, regardless of the industry. In healthcare, where the stakes are high and the work is demanding, a strong company culture is critical. A healthcare organization's culture influences employee ...
