June 17th, 2025
When Performance Problems Points to Deeper Cultural Issues
Someone once told me, “You can’t see the picture when you’re inside the frame.”
In other words, when you are too close to a problem and its inner workings, you’re bound to miss essential ...
June 3rd, 2025
“Wait a minute, maybe it’s me…”
I'm an idea person. I'm creative, and I like to think of new possibilities—“We can do this!,” “We can do that!” But not everybody gets as excited by my ideas as I do.
I remember sitting ...
May 14th, 2025
Bridging the gap between service standards and daily habits
Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...
April 28th, 2025
How to build cultural immunity in your organization
Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%.
Clearly, ...
April 22nd, 2025
Supportive leadership drives innovation
I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...
March 11th, 2025
3 Steps for Building a Strong, High-Performing Culture
Every organization has at least one of them—the “toxic superstar” who, despite being exceptionally talented and high contributors, exhibit bad behaviors that can include bullying, gossiping, or undermining colleagues. The kind of behaviors ...
January 28th, 2025
One of the hallmarks of a strong organizational culture is a common language that goes beyond words to create a shared understanding and alignment of daily actions with your healthcare organization’s mission, vision, values and standards.
When everyone in your organization ...
December 10th, 2024
“I want to make a difference.” Chances are, if you ask many of your employees why they decided to pursue a career in healthcare, this is the answer that you’ll hear. Having a sense of purpose is critically important to ...
December 2nd, 2024
You’ve likely read the many media stories these days about hospitals that are closing or laying off staff because they simply can’t stay competitive. Recently Becker’s reported on 68 hospitals and health systems cutting jobs.
In an environment where patients and ...
August 13th, 2024
As I mentioned in my last blog post, burnout is rampant among healthcare leaders. Yet, despite feeling the stress and overwhelm that comes with that burnout, many leaders find themselves unable to delegate effectively.
Why? From what I’ve observed as I ...