Bridging the gap between service standards and daily habits Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...
How to build cultural immunity in your organization Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%. Clearly, ...
Supportive leadership drives innovation I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...
3 Steps for Building a Strong, High-Performing Culture Every organization has at least one of them—the “toxic superstar” who, despite being exceptionally talented and high contributors, exhibit bad behaviors that can include bullying, gossiping, or undermining colleagues. The kind of behaviors ...
One of the hallmarks of a strong organizational culture is a common language that goes beyond words to create a shared understanding and alignment of daily actions with your healthcare organization’s mission, vision, values and standards. When everyone in your organization ...
“I want to make a difference.” Chances are, if you ask many of your employees why they decided to pursue a career in healthcare, this is the answer that you’ll hear. Having a sense of purpose is critically important to ...
You’ve likely read the many media stories these days about hospitals that are closing or laying off staff because they simply can’t stay competitive. Recently Becker’s reported on 68 hospitals and health systems cutting jobs. In an environment where patients and ...
As I mentioned in my last blog post, burnout is rampant among healthcare leaders. Yet, despite feeling the stress and overwhelm that comes with that burnout, many leaders find themselves unable to delegate effectively. Why? From what I’ve observed as I ...
The foundation of my healthcare background is public health. That’s where I started my career and I maintain a passion for addressing community health needs through my work with healthcare organizations of all types and sizes. Rural Healthcare Challenges Recently, some of ...
How do you learn best? Some of us are visual learners. Some auditory. Some tactile. But all of us can benefit from the power of learning with others. In leadership development, a cohort is a group of people who come ...
