Organizations are built on the ability of their leaders to guide and inspire others. While some people possess natural leadership abilities, it is crucial to recognize that leadership skills can be learned and honed. Everyone can develop the ability to ...
As healthcare struggles with staffing shortages, I’m continually baffled by the lack of flexible scheduling for nurses. This past week I spoke with a young nurse who told me she wants to continue working at the bedside but cannot work ...
Every hospital we’ve ever worked with has a series of expectations for their staff members related to the patient experience. Things like addressing patients by their preferred name or taking responsibility for trash or spills are usually on the list. Your ...
A great patient experience is one where the patient feels that they have been heard and understood. But have you ever taken the time to actively boost listening skills for yourself or your staff? The same is true about a great ...
Employee and patient engagement are inextricably linked. If employees are engaged, they will be motivated and driven to fulfill the mission of the organization for which they work. In healthcare, that mission is all about providing exceptional patient experiences. But the ...
Is your healthcare organization setting expectations for standards of care or giving suggestions? Last week I was speaking to a large group of healthcare leaders about culture and the leader’s role in creating it. At one point, I stopped to ask ...
Lead is a Verb, Not an Email By Angela Fieler I’ve seen an alarming leadership trend lately. I suppose it started when the pandemic required that leaders distance themselves from their teams as a matter of safety. Leadership became more of ...
Gossip, when left unchecked, is among the top contributors to a toxic culture. Gossip erodes trust and psychological safety of both the individual and the team. And it can diminish the performance of both. So, what can you do to keep gossip ...
I recently read an article from Harvard Business Review by Hubert Joly. The article clearly and concisely bridges the link between culture, strategy, and purpose. If you want a successful company, culture, strategy, and purpose must be linked. When my company is retained to help ...
In today’s talent market, smart hiring often goes out the window, and it can be tempting to hire the next applicant with a pulse. Regardless of a dwindling talent pool leaders still need a crystal-clear picture of their ideal candidate. ...
