Posted by Kristin Baird While healthcare grapples with the COVID-19 crisis, it’s difficult to focus on anything else. At the same time, it is important that leaders begin thinking about, and preparing for, the inevitable recovery period that will follow. Burnout Prior to ...
Posted by Kristin Baird Every leader knows the importance of employee engagement. Without engagement, you won’t be able to deliver the safe, high-quality care you promise. Engagement requires that employees feel valued, appreciated, and secure. At the same time, business decisions, ...
Posted by Kristin Baird Patient experience happens during multiple moments of truth, but none are as vital as those happening at the bedside between the patient and nurse. Not long ago, I interviewed members of the senior executive team and the CFO ...
Posted by Angela Fieler Newsflash! Compassion fatigue is real. I’m not sure I believed that until today. Today, I wanted to strangle someone who I love dearly. I was the living, breathing embodiment of that meme that says, “I have one ...
Posted by Kristin Baird Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.” Finding your “why” is finding your purpose. I find that having a clear ...
Posted by Kristin Baird Whenever we do patient experience skills training with physicians, inevitably one of them will say, “I learned this in medical school. Tell me something I don’t know.” Here’s the thing; knowing is not doing, and hearing is not ...
Posted by Kristin Baird I was recently talking with a manger who was complaining about the amount of time she spent recruiting, interviewing and onboarding new employees. She had marginal employee engagement scores so we spent some time delving into how ...
Posted by Kristin Baird Stories shape cultures and the organization’s brand. Yet storytelling is often underrated or delegated to the communication department as a task. Fostering a storytelling culture is a sadly missed opportunity. Fostering a Storytelling Culture Becoming a storytelling culture won’t ...
Posted by Kristin Baird One of my favorite workshops to deliver is “Coaching for Engagement and Improved Performance”. Why? Because I love to see lightbulbs going on as participants start to make the connections between their leadership styles, and the overall ...
My team and I have been on the road doing culture assessments for various health systems recently and have found some common denominators among the organizations that struggle with engagement, patient satisfaction and financial performance.Among other things, these cultures don’t ...
