May 9th, 2022
I’m Just Here for the Food, By Angela Fieler
I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...
March 28th, 2022
The topic of rounding is nothing new for healthcare leaders. For years we’ve talked about purposeful rounding. It's important to ask questions that focus on what is going well and what they need. But be sure you are ready to ...
November 2nd, 2021
Teamwork and effective communication in healthcare are joined at the hip. It’s almost impossible to have one without the other. Yet, many of us are completely blind to our own communication style, stifling us from connecting effectively with others.
Mark Sanborn ...
October 19th, 2021
Creating the ideal organizational culture takes a commitment to strategic communication. Healthcare leaders cannot say something once and expect the message to permeate the hearts and minds of every person in the organization. It takes strategy, tactics, and skilled execution ...
September 14th, 2021
Your Internal Monologue can Sabotage your Leadership
Millions of messages play in your head all day, every day without the slightest awareness. Although they may seem innocuous, these mental nudges subtly shape your beliefs and drive both your emotions and actions. ...
August 26th, 2021
Are You the Roadblock to Innovation and Progress?
Pick up any business journal and you’ll likely find an article or two on the importance of innovation. But are you and your organization really fostering innovation?
None of us wants to believe that ...
August 24th, 2021
With Nursing Shortages, How are You Ensuring Retention?
For years, healthcare leaders have been concerned about a nursing shortage, but COVID has brought the deficit to critical levels. In a recent article in the New York Times, author Andrew Jacobs sheds ...
August 19th, 2021
3 Questions to Ask Before Assuming Bad Attitude
I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...
August 17th, 2021
Engage the Heart to Engage Employees
The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee engagement. There is merit in hardwiring behaviors for consistency, but it’s equally important to “heart ...
August 12th, 2021
Accountability Strengthens the Culture
A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations.
Parenting would be easy if you could tell your kids once, and only once, to do something and know for certain it ...