September 29th, 2025
The costly disconnect between what we advertise and what we can actually deliver
Healthcare is notorious for its silos—departments that are hyper-focused on their own work but fail to fully understand how their work needs to link to other departments. Marketing ...
September 22nd, 2025
How bad-mouthing teammates can destroy patient trust
I had an opportunity recently to accompany a family member to an appointment for major surgery. I always learn a lot at these visits and am always attuned to what goes well and areas ...
September 9th, 2025
The difference between talking about values and actually living them
Culture, in its simplest definition, is how you really do things. It's how you make decisions, how you treat each other, and what you tolerate. Going back to an old adage: ...
August 12th, 2025
A Leadership Challenge That Demands Our Attention
I've often asked myself this question: Do we value caring as a top priority in healthcare? It's a question that keeps me up at night, especially when I look at the metrics we focus ...
July 29th, 2025
Why crystal-clear communication gives you a competitive advantage
I had a conversation with a healthcare executive recently that stopped me in my tracks. She mentioned that her department was consistently missing targets, and she couldn't understand why her previously high-performing team ...
June 27th, 2025
Why the best healthcare leaders don’t choose—they integrate!
I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...
February 25th, 2025
My friend “Terry” recently shared a story with me that is a great reminder that what may be a common experience for healthcare professionals can be terrifying to the patient. Terry said that her brother had an uncontrollable nose bleed. ...
February 19th, 2025
Think of the most recent presentation you made to your leadership team. Chances are it was accompanied by a PowerPoint deck which likely included several charts and graphs. They typically do.
But how much of the information had an impact? How ...
January 28th, 2025
One of the hallmarks of a strong organizational culture is a common language that goes beyond words to create a shared understanding and alignment of daily actions with your healthcare organization’s mission, vision, values and standards.
When everyone in your organization ...
November 20th, 2024
You’re likely familiar with top-down communication and bottom-up communication, but there’s another form of communication that you’re probably not as familiar with—lateral communication.
Lateral communication is the communication that takes place in organizations between individuals or departments operating at the same ...