You know that customer service is a top priority for your organization. You probably have a group of dedicated employees—the customer service “warriors”—who also know that customer service is of utmost importance. But what about the rest of your organization? What ...
Imagine yourself walking the hallways of your organization. You are immediately struck by a sense of welcome. You are proud to note that every employee you encounter is smiling and ready to go above and beyond to make sure their ...
If you asked your employees why patient satisfaction (or any of your organizational priorities) is important to your organization, how would they answer? How many would they say it’s important because the organization is striving to attain a specific goal, ...
