3 Questions to Ask Before Assuming Bad Attitude I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...
Engage the Heart to Engage Employees The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee engagement. There is merit in hardwiring behaviors for consistency, but it’s equally important to “heart ...
Accountability Strengthens the Culture A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations. Parenting would be easy if you could tell your kids once, and only once, to do something and know for certain it ...
No Bullies Allowed Employee retention and patient satisfaction start with culture. There are no quick fixes for a dysfunctional work environment, but there are some immediate and bold actions required when bullies rear their ugly heads. Not long ago, I began working ...
As we approach Thanksgiving during the COVID-19 pandemic, it’s important to recognize the healing power of gratitude, both for ourselves, and for those we lead. Gratitude is both something we feel, and something we express. Leaders intent on building an engaged, ...
Your culture determines many things, but today especially, it is a determinant of how well your organization will fare through the pandemic. What you say and what you do always matter. When people face fatigue and become somewhat fragile, a ...
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird Group has done. I had a conversation about leadership development ...
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant At the approach of a new year, many people reflect on the year that is ending to capture what went well and where there might be opportunities for improvement. I was doing just ...
Written By: by Kristin Baird, RN, BSN, MHA Over the past several years, CEOs have named patient experience as a top priority and, yet, many report they are not achieving the results that they would like. At the same time, Value-Based ...
Written By: Kristin Baird, RN, BSN, MHA Trust is at the foundation of any relationship, and certainly at the foundation of the patient/provider relationship. But, for that relationship to be strong, it has to be supported by a strong culture and ...
