Leadership takes grit. Sometimes that means dealing with temporary discomfort to achieve a healthy culture. During a group coaching session with our Be the Leader Nobody Wants to Leave cohort, one of my colleagues recently said, “Don’t trade temporary discomfort for ...
Generating trust through transparency We hear a lot about transparency as a key element of leadership and healthy culture, but what does it actually mean to employees—and more importantly, to you as a leader? Transparency is important because there’s a ...
The costly disconnect between what we advertise and what we can actually deliver Healthcare is notorious for its silos—departments that are hyper-focused on their own work but fail to fully understand how their work needs to link to other departments. Marketing ...
The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
A Leadership Challenge That Demands Our Attention I've often asked myself this question: Do we value caring as a top priority in healthcare? It's a question that keeps me up at night, especially when I look at the metrics we focus ...
Recognition matters more than you may think: here’s why Recognition isn't just a nice-to-have leadership practice—it's a retention strategy that delivers measurable results. A recent longitudinal study by Gallup spanning two years found that employees who were regularly recognized were 45% ...
Why crystal-clear communication gives you a competitive advantage I had a conversation with a healthcare executive recently that stopped me in my tracks. She mentioned that her department was consistently missing targets, and she couldn't understand why her previously high-performing team ...
Why Coaching for Engagement Beats Retention Strategies Every Time The workforce shortage continues to be a top concern across the entire healthcare industry. Frontline staff consistently voice concerns about working short-handed. And for good reasons. They’re concerned about the quality of care ...
How to build cultural immunity in your organization Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%. Clearly, ...
Supportive leadership drives innovation I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...
