Archive: Articles - Employee Relations

Holidays in the Hospital

Holidays aren’t always a happy time for everyone—especially our patients. Many people are sick, or even hospitalized during the holiday season. And, when they are, someone has to care for them. Your staff. Which can take them from their own ...

Sense of Purpose or Salary? What Matters Most?

“I want to make a difference.” Chances are, if you ask many of your employees why they decided to pursue a career in healthcare, this is the answer that you’ll hear. Having a sense of purpose is critically important to ...

Lateral Communication: Why It Matters and How to Support It

You’re likely familiar with top-down communication and bottom-up communication, but there’s another form of communication that you’re probably not as familiar with—lateral communication. Lateral communication is the communication that takes place in organizations between individuals or departments operating at the same ...

Getting in Front of Healthcare Labor Shortage Trends

Healthcare labor shortages are nothing new. In fact, we’ve been grappling with shortages of various kinds for many years. Demand ebbs and flows as does the availability of qualified candidates. But the situation has become more challenging in recent years for ...

Fostering Civility in an Increasingly Uncivil World

You’re in the cafeteria when a political ad comes on the television, prompting a heated discussion among a group of employees on their lunch break. A patient asks you what you think about the upcoming election and Bozo ...

Pizza and platitudes won’t improve retention

Burnout, work-life balance, and sheer exhaustion plague healthcare today leading to higher turnover than ever before. Healthcare workers are being asked to work more hours and are often short-staffed. Staffing alone is stressful but add to that all the normal, ...

The Root Cause of Gossip

Just one gossip on the team can erode even the strongest organizational culture. In fact, gossip is among the top contributors to a toxic culture. Not only does it destroy trust among peers, but it decreases team and individual performance. Why ...

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