As Baird Group works with clients to transform culture and improve the patient experience, a vital element we address is communication. When we assess cultures in healthcare settings, we often find that leadership messaging is working against – rather than ...
Written By: by Kristin Baird, RN, BSN, MHA Each day you engage in multiple interactions with patients, visitors and colleagues. Those interactions don’t always go as planned. While you may think the message you intended to send is the message the patient received, ...
The importance of nurse leadership is growing and changing. This infographic by Maryville University describes the different skills necessary to be an effective nurse leader as well as the generational differences that exist in the industry. http://online.maryville.edu/resources/nursing/infographics/the-role-of-nurse-leadership-in-todays-health-care-industry/ To learn more about the Baird ...
That’s the essence of this article by Joanne Finnegan published in Fierce Healthcare. Amazing things happen when we remember to ask patients what they want. http://www.fiercehealthcare.com/practices/physician-leaders-ask-what-your-patients-want? To learn more about the Baird Model for Service Excellence, employee engagement or leadership development workshops, or ...
Written By: Kristin Baird Culture change is never fast. It’s never easy. It can, however, be controlled. Unfortunately, far too many CEOs and members of the leadership team abdicate their responsibility for controlling—or guiding—culture change because of their own behaviors, or ...
Leandro DalleMule and Thomas H. Davenport, Review By: Angela Fieler How do you define a “good read?” Does the material have to be engaging or entertaining? Do you have to feel compelled to do something with the ideas presented? Do you ...
Written By: Janet Schulz, Senior Vice President - Consulting Division At Baird Group, we provide a variety of leadership development sessions. As a consultant here, I also have a lot of opportunities to attend leadership development presentations. Recently, I was fortunate to ...
Joe Tye and Bob Dent; Review By: Kristin Baird Joe Tye and Bob Dent have captured the essence of what it takes to build and sustain a culture of ownership. In their book, Building a Culture of Ownership, the authors use the ...
Written By: Angela Fieler I recently had two "eye-opening" experiences as a customer - one as a patient, the other not - that generated eerily similar feelings and reinforced Baird Group teaching and consulting practices regarding the patient experience.My first experience ...
Written By: Kristin Baird, MHA, BSN, RN The patient experience is a critical, and common, area of focus for healthcare organizations these days. Healthcare providers want to provide high quality, safe care for patients. Healthcare organizations want to be able to ...
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