Written By: Angela Fieler I recently had two "eye-opening" experiences as a customer - one as a patient, the other not - that generated eerily similar feelings and reinforced Baird Group teaching and consulting practices regarding the patient experience.My first experience ...
Written By: Kristin Baird, MHA, BSN, RN The patient experience is a critical, and common, area of focus for healthcare organizations these days. Healthcare providers want to provide high quality, safe care for patients. Healthcare organizations want to be able to ...
Written By: Janet Schulz, Senior Vice PresidentIf you believe, as we do at Baird Group, that it is vital that patients and families feel heard and are treated as partners in their care, then understanding and honoring the needs of ...
Written By: Kristin Baird, MHA, BSN, RN If it’s good enough for millionaires, it should be more than good enough for healthcare professionals! Whether you call it the “Power Hour,” the “Sacred 60,” or something else, as this Forbes piece points out, ...
Written By: Janet Schulz, Sr. Vice President - Consulting Division In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to better patient compliance and clinical outcomes. How trust, when it ...
Written By: Kristin Baird, RN, BSN, MHAHaving constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager is likely to, on occasion, be faced with an employee who is ...
Written By: Kristin Baird, RN, BSN, MHA It’s not uncommon for me to be on site talking with healthcare leaders about culture and the challenges they have with creating and sustaining a positive patient experience culture. During these conversations, at least ...
Review by: Angela Fieler, MPA, CMQ/OE - Baird Group Consultant I am not an impulse shopper. I research, I compare, I weigh needs against wants; except when it comes to books. With books, I am a sucker for a beloved author, ...
Written By: Angela Fieler, MPA, CMQ/OE It is rare that I work with an organization that, at one point or another in our engagement, doesn’t ask for some kind of training. I can usually judge a healthcare organization’s commitment to creating ...
Written By: Kristin Baird, MHA, BSN, RN A new year always seems to generate a new sense of energy in all of us. As we start a new calendar, we’re somehow heartened, inspired and motivated to make big changes and achieve ...
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