Baird Group has been conducting healthcare mystery shopping—or secret shopping—research since 1994. We were a pioneer in this type of research in the healthcare industry and we’ve conducted 1000’s of projects over the past 30 years. We know that secret shopping ...
We talk often about the importance of organizational values and espoused culture matching employees’ reality. Saying you’re committed to supporting employees and providing a healthy work-life balance isn’t the same as actually demonstrating that those values are real. The same kind of disconnect can, ...
A friend of mine told me about an experience she had recently while accompanying her husband to a procedure that, while not life-threatening, was serious. The staff were attentive and friendly, but she was disturbed that they were very open ...
In our last blog post we took a look at skills gaps that are impacting industries including healthcare, making it difficult to fill key roles. Here we take a look at a seemingly contradictory trend in healthcare: layoffs. Becker’s recently reported ...
For those in the trenches, the healthcare skills gap likely comes as no surprise. You’re well aware of the positions you’re struggling to keep filled and the challenges you’re facing in finding and retaining top talent. But the situation is a ...
In the “old days” it was common wisdom that polite people didn’t pursue conversations about politics or religion with others. It just wasn’t done. But, as they say, that was then—and this is now. Today, political discussions in all sorts ...
You’re in the cafeteria when a political ad comes on the television, prompting a heated discussion among a group of employees on their lunch break. A patient asks you what you think about the upcoming election and Bozo ...
Last week we talked about the challenges healthcare leaders face in navigating change and bringing their organizations along with them on the change journey. We talked about the importance of tilling the soil to prepare employees for the change effort ...
To say that change is a constant is trite because it’s true—especially in healthcare. Even before the pandemic, healthcare was a constantly changing and shifting industry. But the pandemic brought a number of disruptive impacts that are still being felt ...
Healthcare leaders are busy. That doesn’t come as a surprise to anyone, especially healthcare leaders. Healthcare is an industry that has experienced significantly high levels of burnout historically. But burnout has been especially pervasive—and debilitating—since the pandemic. The NIH notes that ...
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