Culture Catalyst Blog & Articles

You Asked For It – Now What?

It’s no secret that businesses fare better when they actively seek employee input. In a recent survey, 38% of workers admit they tend to lack initiative on the job when leaders routinely dismiss their ideas. (1) Billions of dollars are spent ...

Leaders as Change Agents

Change is a constant, but the past two years have put that adage on steroids. The pace of change has been unprecedented. While change places stress on everyone, middle managers are impacted the hardest. They need to translate issues from ...

Living Your Values vs Window Dressing

A thriving, engaged culture starts with having substantive values. It means living them with unwavering consistency. People will rally around a shared vision and values when they are concise and sincere. Anything less is just window dressing.  Connecting Values with Social Issues I was ...

Don’t Ask if You Don’t Want to Hear

The topic of rounding is nothing new for healthcare leaders. For years we’ve talked about purposeful rounding. It's important to ask questions that focus on what is going well and what they need. But be sure you are ready to ...

Change Feels Best at Arm’s Length

There’s an old saying, “The only people who like change are wet babies.” But change is good, right? Well, it can be, but human nature is to resist change. We like what we know. We like what is familiar and ...

How Do You Measure Emotion?

It can be tough to measure emotion. We send out patient surveys and comb the data for clues as to what we can do to improve our care, but at the end of the day, it’s not just the logistics ...

Hope Really Isn’t a Strategy

Hope Really Isn’t a Strategy by Angela Fieler Many years ago, my husband introduced me to the comedy of Brian Regan. If you’ve never heard of him, you can find many of his routines on YouTube. He has several routines about healthcare. ...

Are Your Organizational Values Off the Wall?

It seems everybody wants a magic wand to fix culture and live the organizational values. Immediately. The reality is that your culture wasn’t shaped in a week, nor will it be shifted quickly. One of the surest ways to create ...

Values Start in the C-Suite

A few years ago, I was invited to meet with the executive team of a healthcare system. The team included two CEOs – one led the hospitals and the other oversaw the medical practices. While waiting in the lobby prior ...

Quell the Big Quit by Connecting to Purpose

Connecting to purpose can make all the difference in engagement and job satisfaction. To counteract the Great Resignation or the “Big Quit” plaguing the country, we must look closely at the way we do work. This includes how we help ...