We know the ties between patient experience and employee engagement are clear. We also know disengagement can wreak havoc on patient experience and team morale. I hear from many leaders that feel powerless to help their staff in the face of ...
Leading in a VUCA World Blog by Angela Fieler 2023 has arrived, and with it has come social media posts of all kinds about resolutions, plans, and priorities for the new year. I regularly check in with my coaching clients. We talk ...
As each year ends and a new one begins, I have a few rituals. I watch the ball drop with my loved ones. I celebrate with a family gathering on New Year's Day. And, I take some time to reflect ...
How patient-centered is your organization? by Angela Fieler One of the “big name” hospital systems with a great reputation has just moved into our area. They bought a small, independent hospital and have been investing a lot of money in upgrading the ...
Burnout, work-life balance, and sheer exhaustion plague healthcare today leading to higher turnover than ever before. Healthcare workers are being asked to work more hours and are often short-staffed. Staffing alone is stressful but add to that all the normal, ...
Rising Above a Toxic Environment by Angela Fieler I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their body language screamed defeat. Ever the optimist, I tried ...
In today's reality of the Great Resignation, or the Great Reshuffle as some have called it, staying connected with your employees is critical. It's easier said than done, though, with busy schedules and often-understaffed units. One essential tool I recommend for keeping employees ...
Nearly every healthcare leader is struggling with staffing issues. It can be painful when someone turns in their resignation, especially when retention is already a problem. How you say goodbye matters, so be mindful of your reaction. It can make ...
A great patient experience is one where the patient feels that they have been heard and understood. But have you ever taken the time to actively boost listening skills for yourself or your staff? The same is true about a great ...
Employee and patient engagement are inextricably linked. If employees are engaged, they will be motivated and driven to fulfill the mission of the organization for which they work. In healthcare, that mission is all about providing exceptional patient experiences. But the ...
