There's a war for talent going on out there. Healthcare, and other, organizations are struggling to find and keep good people. Turnover is high. Competition is fierce. Everyone's looking for talent outside their organization. But here's what I've learned: the best ...
Technology has never been as prevalent in our lives as it is today. That statement is going to continue to be true for the foreseeable future. Technology becomes more and more prevalent in our lives as it continues to develop ...
Photo Source: HRDQ - https://hrdqstore.com/pages/about-hrdq (And Nobody’s Saying Anything About It) I was working with a team recently, and something was happening beneath the surface that nobody was talking about. On the surface, everything looked fine. People were polite. Nobody was yelling. There ...
Especially when leading remote and hybrid staff. Do you know who said, “Change is the only constant?” The Greek philosopher Heraclitus, who lived back in 535-475 BCE. Imagine if he were around to see how change is impacting us today! Dealing with ...
(Whether You Realize It Or Not) It’s no secret that a strong connection to purpose contributes to greater personal fulfillment. But let’s talk about how it translates into the patient experience. Because here's what I see all the time: Healthcare leaders ...
I was just at a healthcare marketing and strategy conference, and one of the key topics that kept coming up was trust. It’s about time! It’s a topic that definitely resonated with the audience. What bothered me though was it was ...
I had a conversation with a healthcare executive recently about a problem employee. This person was a bully. Creating lateral violence. Making life miserable for their peers. But they were also incredibly knowledgeable and in a position that was hard to hire ...
Here’s an all too common scenario in healthcare leadership and marketing circles. The healthcare system is losing patients. Leaders are beginning to panic. Something must be done. But what? More advertising! We need a new campaign! We need to refresh the brand! ...
I was reviewing some findings from a recent mystery shopping engagement, and the theme that kept showing up was lack of consistency. Different patients. Different needs. Same organization. Completely different experiences. One patient raved about the communication, the empathy, the attention to ...
Laying the Foundation for Communication Between Generations I was at a conference recently, and the presenter said something that stopped me in my tracks. I’ve been thinking about it ever since: "There's always been a tendency for older generations to discount ...
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