June 2nd, 2020
Posted by Kristin Baird
Myth 1: Mystery shopping is used as a “gotcha!” tactic to punish staff.
Conducted appropriately, mystery shopping is a valuable method for improving quality, including identifying weaknesses and strengths and, ultimately, pointing out your organization’s star performers and best practices. ...
May 26th, 2020
Posted by Kristin Baird
For years I’ve heard that employees leave their managers, not the organization. This adage was confirmed as a reality when I conducted interviews with CNOS across the country to learn the cause and effects of nurse turnover.
The ...
May 19th, 2020
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird Group has done. I had a conversation about leadership development ...
May 19th, 2020
Written By: Culture by Design, Not Default - 3 things leaders must do now
When we look back at 2020 I hope that we can look with pride at how we, in healthcare, seized the opportunities while dealing with the danger ...
May 13th, 2020
Posted by Kristin Baird
Face masks are part of the patient experience in a COVID-19 world. But this is the time to stress the importance of eye contact as well as verbal communication skills with every team member who comes in ...
May 7th, 2020
Posted by Kristin Baird
Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most successful organizations stay grounded in their core values.
Stay Visible
Last ...
May 5th, 2020
Posted by Kristin Baird
Years ago, when I was new to leadership, I recall telling my boss that I was worried that one of my team members wanted my job. I remember feeling a bit threatened at the time, but his ...
April 22nd, 2020
Written By: Kristin Baird, RN, BSN, MHA
The term “patient and family-centered care” has taken on new meaning in the throes of the COVID-19 pandemic. Most of what we, in healthcare, have held up as patient experience standards have taken a ...
April 22nd, 2020
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
I will admit that I have a touch of cabin fever. I self-quarantined for two weeks after returning from Seattle, just after the first COVID-19 death was reported there. Just as my self-imposed ...
April 16th, 2020
Posted by Kristin Baird
That is a question weighing on everyone’s minds today. As more and more news reports tell us there will be no “getting back to normal”. We must ask; what is the new normal? Good question, but no ...