Culture Catalyst Blog & Articles

Medical Mystery Shopping Myth Busters

Posted by Kristin Baird Myth 1: Mystery shopping is used as a “gotcha!” tactic to punish staff.  Conducted appropriately, mystery shopping is a valuable method for improving quality, including identifying weaknesses and strengths and, ultimately, pointing out your organization’s star performers and best practices. ...

People Leave Their Managers, Not Their Jobs

Posted by Kristin Baird For years I’ve heard that employees leave their managers, not the organization. This adage was confirmed as a reality when I conducted interviews with CNOS across the country to learn the cause and effects of nurse turnover.  The ...

Good Read: Do You Trust Me?

Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant  Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird Group has done.  I had a conversation about leadership development ...

Core Values Matter Most in Turbulent Times

Posted by Kristin Baird Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most successful organizations stay grounded in their core values.  Stay Visible Last ...

Patient Experience in the Age of COVID-19

Written By: Kristin Baird, RN, BSN, MHA The term “patient and family-centered care” has taken on new meaning in the throes of the COVID-19 pandemic. Most of what we, in healthcare, have held up as patient experience standards have taken a ...

Inconsistent, unreliable, and downright rude

Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant I will admit that I have a touch of cabin fever.  I self-quarantined for two weeks after returning from Seattle, just after the first COVID-19 death was reported there.  Just as my self-imposed ...

What’s Next?

Posted by Kristin Baird That is a question weighing on everyone’s minds today. As more and more news reports tell us there will be no “getting back to normal”. We must ask; what is the new normal? Good question, but no ...

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