September 21st, 2019
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
If you read this newsletter regularly, you no doubt know that the Baird Group works tirelessly with organizations in not just defining a culture of service excellence, but in taking definitive steps to ...
September 21st, 2019
Written By: Kristin Baird, RN, BSN, MHA
It’s been well documented that there is a strong correlation between employee engagement and patient satisfaction. That’s why it is essential for leaders at all levels to remain vigilant about engagement. Even minor downward ...
September 17th, 2019
Posted by Kristin Baird
Hospital boards of directors play a crucial role in setting overall strategy for the hospitals they serve. And, because hospitals are vital community resources, serving on the board makes members stewards of an important community asset. As ...
September 5th, 2019
Posted by Kristin Baird
Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education.
This summer I made a special point of re-connecting with two ...
August 29th, 2019
Posted by Kristin Baird
Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper stickers boasting about a student getting ...
August 27th, 2019
Posted by Kristin Baird
Healthcare is notorious for its silos. And, to be honest, the silos are often the result of one department or specialty not knowing, understanding, and respecting the expertise of the other. Having worked on both the clinical ...
August 22nd, 2019
Posted by Kristin Baird
If only a culture change could be set as an appointment on a calendar. You can plan out what the culture will be and announce when it would take place. Done.
In truth, culture changes take time. Cultures ...
August 20th, 2019
Posted by Kristin Baird
Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.” Finding your “why” is finding your purpose. I find that having a clear ...
August 20th, 2019
Written By: Kristin Baird, RN, BSN, MHA
Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. But empathy requires the absence of judgment and, unfortunately, human beings have a ...
August 15th, 2019
Posted by Kristin Baird
This morning I had a discussion with one of my clients about accountability. Like many leaders, she finds that holding others accountable is one of the most difficult aspects of her work. During our conversation, she shared that ...