I’m Just Here for the Food, By Angela Fieler I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...
It’s no secret that small things add up quickly when it comes to the patient experience. Because high-quality and safe care is assumed by the patients and residents, it is often the small acts of kindness that stand out the most. Throughout ...
Presence: Bringing Your Boldest Self to Your Biggest Challenges Written by: Amy Cuddy, Review by: Angela Fieler Most people know at least one leader who inspired and motivated them to do great things. Chances are that those leaders had great presence. At ...
It’s no secret that businesses fare better when they actively seek employee input. In a recent survey, 38% of workers admit they tend to lack initiative on the job when leaders routinely dismiss their ideas. (1) Billions of dollars are spent ...
Change is a constant, but the past two years have put that adage on steroids. The pace of change has been unprecedented. While change places stress on everyone, middle managers are impacted the hardest. They need to translate issues from ...
A thriving, engaged culture starts with having substantive values. It means living them with unwavering consistency. People will rally around a shared vision and values when they are concise and sincere. Anything less is just window dressing. Connecting Values with Social Issues I was ...
The topic of rounding is nothing new for healthcare leaders. For years we’ve talked about purposeful rounding. It's important to ask questions that focus on what is going well and what they need. But be sure you are ready to ...
There’s an old saying, “The only people who like change are wet babies.” But change is good, right? Well, it can be, but human nature is to resist change. We like what we know. We like what is familiar and ...
It can be tough to measure emotion. We send out patient surveys and comb the data for clues as to what we can do to improve our care, but at the end of the day, it’s not just the logistics ...
Hope Really Isn’t a Strategy by Angela Fieler Many years ago, my husband introduced me to the comedy of Brian Regan. If you’ve never heard of him, you can find many of his routines on YouTube. He has several routines about healthcare. ...
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