Setting Goals: Making the Most of 2023
As each year ends and a new one begins, I have a few rituals. I watch the ball drop with my loved ones. I celebrate with a family gathering on New Year's Day. And, I take some time to reflect ...
Culture Catalyst Blog & Articles
How patient-centered is your organization?
How patient-centered is your organization? by Angela Fieler One of the “big name” hospital systems with a great reputation has just moved into our area. They bought a small, independent hospital and have been investing a lot of money in upgrading the ...
Pizza and platitudes won’t improve retention
Burnout, work-life balance, and sheer exhaustion plague healthcare today leading to higher turnover than ever before. Healthcare workers are being asked to work more hours and are often short-staffed. Staffing alone is stressful but add to that all the normal, ...
Rising Above a Toxic Environment
Rising Above a Toxic Environment by Angela Fieler I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their body language screamed defeat. Ever the optimist, I tried ...
The Employee Tune-Up: Conducting a Stay Interview
In today's reality of the Great Resignation, or the Great Reshuffle as some have called it, staying connected with your employees is critical. It's easier said than done, though, with busy schedules and often-understaffed units. One essential tool I recommend for keeping employees ...
Staffing Issues? How You Say Goodbye Matters
Nearly every healthcare leader is struggling with staffing issues. It can be painful when someone turns in their resignation, especially when retention is already a problem. How you say goodbye matters, so be mindful of your reaction. It can make ...
Five Tips to Boost Listening Skills
A great patient experience is one where the patient feels that they have been heard and understood. But have you ever taken the time to actively boost listening skills for yourself or your staff? The same is true about a great ...
Six Steps to Improve Employee Engagement
Employee and patient engagement are inextricably linked. If employees are engaged, they will be motivated and driven to fulfill the mission of the organization for which they work. In healthcare, that mission is all about providing exceptional patient experiences. But the ...
Accountability Without Support: A Recipe for Disaster
When was the last time you evaluated your managers' and supervisors' workload? If you are a manager or supervisor, when was the last time you evaluated your workload? Does the level of accountability match the support? Healthcare managers are facing ...
Expectations vs Suggestions
Is your healthcare organization setting expectations for standards of care or giving suggestions? Last week I was speaking to a large group of healthcare leaders about culture and the leader’s role in creating it. At one point, I stopped to ask ...
