How Do You Show You Care?
As a leader, how you show you care at work can make the difference between an engaged workforce or a team just going through the motions. The pandemic has changed us all. The way we used to work is gone forever, ...
Culture Catalyst Blog & Articles
Who’s Exempt from Living the Company Values?
It can be hard to take an honest look at your company values and what needs to change in your culture. Especially when doing so requires that you change your own behavior. And yet, that is exactly what happens when, ...
Culture, Strategy, and Purpose – Triple Threat in Healthcare Leadership
I recently read an article from Harvard Business Review by Hubert Joly. The article clearly and concisely bridges the link between culture, strategy, and purpose. If you want a successful company, culture, strategy, and purpose must be linked. When my company is retained to help ...
Coaches Are Made Not Born
We've all heard the adage, are you a manager or a leader? One connotates visions of a task delegator and a timesheet signer. The other is inspiration, motivation, and direction. I would further this vision by asking, are you a trainer ...
Meetings Are Where You Waste Hours and Take Minutes
Meetings Are Where You Waste Hours And Take Minutes By: Angela Fieler Is there a leader out there who doesn’t feel pressed for time? Based on my coaching experience, I would say no. In her blog I Don’t Have Time, Kris Baird ...
Become a Champion of Change
When working with organizations on culture change, I like to lead the executive team on an exploration. We discuss times when they have been successful at implementing a major change. In addition to the successes, we discuss times when their ...
Dissatisfied Patients are Costly
A few days ago, I was talking to a friend about her recent, emergent, hospital stay. She described it as, “A nightmare.” Always the researcher, I had to dig a bit to learn more. What contributed to “Lauren’s” nightmare boiled ...
Smart Hiring = Lasting Impact
In today’s talent market, smart hiring often goes out the window, and it can be tempting to hire the next applicant with a pulse. Regardless of a dwindling talent pool leaders still need a crystal-clear picture of their ideal candidate. ...
Culture Determines if Best Practices Gain Traction
Patient experience literature is loaded with information about best practices. It’s tempting to dive right in and start implementing these tactics but without a supportive culture, even the best, best practices will fail. We see it all the time. Leaders from ...
Four Strategies to Make Training a Success
In traditional training approaches, 85 percent of the organization’s effort takes place during a single, one-and-done event. Only five percent of the effort and resources are devoted to follow-up after the “event.” For training to stick, here's our recommended approach for ...
