July 12th, 2024
How do you learn best? Some of us are visual learners. Some auditory. Some tactile. But all of us can benefit from the power of learning with others. In leadership development, a cohort is a group of people who come ...
July 8th, 2024
For the past two years I have had the pleasure of working with a CEO who puts culture first and his results are phenomenal. Turnover dropped from 29% in 2022 to 1.74% to date in 2024, engagement has increased significantly, ...
June 25th, 2024
We all like to feel appreciated, yet how we want to be shown appreciation varies from person to person. Some people thrive on center-stage accolades, while others respond best to a quiet, heartfelt thank you. But everyone wants to be ...
June 17th, 2024
Many new leaders enter their first management position with stars in their eyes and high hopes for becoming the best possible leader. I was one of those starry-eyed newbies who was determined to be the best I could be. But ...
June 10th, 2024
Personal growth is a lifelong quest. I cannot think of one successful individual who says, “I’ve arrived. I’m finishedimproving.” There are always new things to learn about ourselves, our interactions, our communications, and our leadership abilities to name a few, ...
June 3rd, 2024
Leadership can be hard. But it can also be one of the most rewarding roles of your life if it aligns with your bigger why.
A few years ago, I coached a leader who taught me some very important lessons ...
May 28th, 2024
Everyone has a bad day now and then, but there’s a cumulative effect for people who seem to have more than their fair share of bad days. At what point are the bad days an excuse for a bad attitude? ...
May 20th, 2024
Wait time has been a measure in patient experience for years. And, for decades, we measured the number of minutes spent in the waiting room beyond the scheduled appointment time. What we learned is that it isn’t always about the number of minutes, but about the ...
May 12th, 2024
Today’s workforce is comprised of five generations, all with their own set of unique attributes and needs. Despite their differences, there are some important common denominators for leaders to consider.
Because they are all human beings, they are much more likely to follow ...
May 6th, 2024
When healthcare leaders set out to train staff, it's important to have a plan to get a return on investment, or ROI from Training
Customer service training only sticks when the training event is seen as the beginning and not the end.
For over 25 years, I have been helping healthcare organizations ...