Culture Catalyst Blog & Articles

Acts of Kindness—When They Matter Most

Compassion is the Foundation of Human-Centered Care This past week has been one of the most taxing in my life. Losing our home to a fire that destroyed everything has been devastating but, as with any tragedy, there are blessings. In the ...

Actions Speak Louder Than Acronyms

Bridging the gap between service standards and daily habits Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...

Are You Vaccinated Against Bullying?

How to build cultural immunity in your organization Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%. Clearly, ...

Every Dreamer Needs a Believer

Supportive leadership drives innovation I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...

The Reluctant Coach: Why Healthcare Leaders Hold Back

Practical steps to build coaching confidence I was conducting a leadership coaching skills workshop recently, and I decided to poll the group to gather some insights about what actually keeps leaders from coaching their team members. There was a lot of ...

Leaders: Be Kinder to Yourselves!

Negative self-talk is a mood killer Leaders are made, not born. It’s no secret that leadership skills must be learned and developed, with a strong focus on interactions and relationships with others. However, one of the most critical relationships every leader ...

Ageism in Healthcare: A Persistent Barrier to Cohesion

Whether employees, providers, or patients, it’s not okay “Members of Gen Z are lazy and entitled.” “Millennials are narcissistic and unreliable.” “Baby boomers lack technology skills and are averse to change.” These are just a few of the ageist remarks I have heard from ...

No More Excuses!

Fostering Accountability to Build an Excuse-Free Culture Nobody likes to admit they made a mistake, admit that they were wrong, or admit that their performance wasn’t quite up to par. And yet, that’s exactly what we all need to do in ...

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