When Performance Problems Points to Deeper Cultural Issues Someone once told me, “You can’t see the picture when you’re inside the frame.” In other words, when you are too close to a problem and its inner workings, you’re bound to miss essential ...
You asked for it, but are you ready? Patient experience still ranks among healthcare executives' top concerns, and we're often brought in to help organizations dig deeper into what's behind their patient experience scores. "We want to know how to improve," they ...
“Wait a minute, maybe it’s me…” I'm an idea person. I'm creative, and I like to think of new possibilities—“We can do this!,” “We can do that!” But not everybody gets as excited by my ideas as I do. I remember sitting ...
Six Leadership Lessons from Nature's Ultimate Team Players I’ve always been fascinated by ants. Not that they’d be welcome at my next picnic, but they are intriguing, resourceful, and resilient little creatures. As a little girl, I always wanted an ant ...
Compassion is the Foundation of Human-Centered Care This past week has been one of the most taxing in my life. Losing our home to a fire that destroyed everything has been devastating but, as with any tragedy, there are blessings. In the ...
Bridging the gap between service standards and daily habits Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...
How to build cultural immunity in your organization Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%. Clearly, ...
Supportive leadership drives innovation I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...
Knowing when you need to get out of the way to help your team grow Those of us in the healthcare industry tend to be caring people—that’s what drew us into the profession. But, sometimes, our tendency to care gets intertwined ...
Practical steps to build coaching confidence I was conducting a leadership coaching skills workshop recently, and I decided to poll the group to gather some insights about what actually keeps leaders from coaching their team members. There was a lot of ...
Submit your information below to start receiving our Baird Group articles.
