May 28th, 2025
Six Leadership Lessons from Nature's Ultimate Team Players
I’ve always been fascinated by ants. Not that they’d be welcome at my next picnic, but they are intriguing, resourceful, and resilient little creatures. As a little girl, I always wanted an ant ...
May 20th, 2025
Compassion is the Foundation of Human-Centered Care
This past week has been one of the most taxing in my life. Losing our home to a fire that destroyed everything has been devastating but, as with any tragedy, there are blessings.
In the ...
May 14th, 2025
Bridging the gap between service standards and daily habits
Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...
April 28th, 2025
How to build cultural immunity in your organization
Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%.
Clearly, ...
April 22nd, 2025
Supportive leadership drives innovation
I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...
April 15th, 2025
Knowing when you need to get out of the way to help your team grow
Those of us in the healthcare industry tend to be caring people—that’s what drew us into the profession. But, sometimes, our tendency to care gets intertwined ...
April 8th, 2025
Practical steps to build coaching confidence
I was conducting a leadership coaching skills workshop recently, and I decided to poll the group to gather some insights about what actually keeps leaders from coaching their team members. There was a lot of ...
March 31st, 2025
Negative self-talk is a mood killer
Leaders are made, not born. It’s no secret that leadership skills must be learned and developed, with a strong focus on interactions and relationships with others. However, one of the most critical relationships every leader ...
March 25th, 2025
Whether employees, providers, or patients, it’s not okay
“Members of Gen Z are lazy and entitled.”
“Millennials are narcissistic and unreliable.”
“Baby boomers lack technology skills and are averse to change.”
These are just a few of the ageist remarks I have heard from ...
March 18th, 2025
Fostering Accountability to Build an Excuse-Free Culture
Nobody likes to admit they made a mistake, admit that they were wrong, or admit that their performance wasn’t quite up to par. And yet, that’s exactly what we all need to do in ...