Service Heroes are Often Quiet

Posted by Kristin Baird on August 13th, 2019 • No Comments »

Baird Consulting

The Best and Worst of Healthcare

Posted by Kristin Baird on August 8th, 2019 • 1 Comment »

Baird Consulting

How NOT to Talk to a Disengaged Employee

Posted by Kristin Baird on August 6th, 2019 • No Comments »

Baird Consulting

Lessons on Service Recovery From an Irate Customer

Posted by Kristin Baird on July 30th, 2019 • No Comments »

Baird Consulting

A Closer Look at Medical Mystery Shopping

Posted by Kristin Baird on July 18th, 2019 • No Comments »

Baird Consulting

Training that Sticks is More than a One-time Event

Posted by Kristin Baird on July 9th, 2019 • No Comments »

Baird Consulting

Watch the Hassle-Factor in Patient Experience

Posted by Kristin Baird on July 4th, 2019 • No Comments »

Baird Consulting

Patient-Centered? Look More Closely.

Posted by Kristin Baird on July 2nd, 2019 • No Comments »

Baird Consulting

An Apology is Like Superglue – It Can Fix Just About Anything

Posted by Kristin Baird on June 20th, 2019 • No Comments »

Baird Consulting

Trust and Transparency

Posted by Kristin Baird on June 11th, 2019 • No Comments »

Baird Consulting

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