Categories

Culture, Not Tactics, Shape the Patient Experience

Posted by Kristin Baird on September 19th, 2017 • No Comments »

Baird Consulting

Deliberate Acts of Kindness

Posted by Kristin Baird on September 12th, 2017 • No Comments »

Baird Consulting

An Apology is the Superglue of Life – it can fix just about anything!

Posted by Kristin Baird on September 5th, 2017 • No Comments »

Baird Consulting

Is your patient experience plan like herding cats?

Posted by Kristin Baird on August 31st, 2017 • No Comments »

Baird Consulting

Your Call is (not that) Important to Us

Posted by Kristin Baird on August 29th, 2017 • No Comments »

Baird Consulting

Customer Service is Mission-Critical

Posted by Kristin Baird on August 22nd, 2017 • No Comments »

Baird Consulting

Courageous Leadership is Central in Creating a Culture of Excellence

Posted by Kristin Baird on August 17th, 2017 • No Comments »

Baird Consulting

Share Your Gifts for a Meaningful Patient Experience

Posted by Kristin Baird on August 15th, 2017 • No Comments »

Baird Consulting

Let’s Free up Some Futures!

Posted by Kristin Baird on August 11th, 2017 • No Comments »

Baird Consulting

What Hospice Taught Me About Patient-Centered Care

Posted by Kristin Baird on August 8th, 2017 • No Comments »

Baird Consulting

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