Culture Catalyst Blog & Articles

The Secret to Service Recovery

Posted by Kristin Baird https://youtu.be/BRx3w4Ov9X4 Try as we might, there are times things go wrong and we disappoint our patients and other customers. There is plenty of data out there about the importance of healthcare service recovery, yet, very few healthcare organizations ...

3 Pitfalls to Service Recovery

Posted by Kristin Baird https://youtu.be/BRx3w4Ov9X4 Service recovery is an essential in improving the patient experience. When people think of service recovery, it’s common to immediately recall the most difficult situations. For example, the caller who yelled profanities about his bill, the family ...

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