Culture Catalyst Blog & Articles

The ROI of Patient Experience Initiatives

Many hospitals and healthcare systems may be not-for-profit, but that doesn’t mean they don’t want a healthy bottom line. Healthcare organizations are laser-focused on return on investment (ROI) these days as they deal with increasing competition, increasing patient demands, and ...

Want an ROI on Training? Measure What Matters

U.S. corporations (including healthcare) spent $94 billion on training last year. The investment is significant, but are they getting their money’s worth and seeing an ROI on training? The ones that are getting the biggest bang for their buck are ...

Training that Sticks: 4 Simple Steps to Achieving Great ROI

Training that Sticks: 4 Simple Steps to Achieving Great ROI   Leaders often tell me that their customer service training didn’t work. What they mean is that it didn’t result in improving patient satisfaction scores. This is the typical indicator used for ...

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