When 57% of employees leave their jobs—and their companies—because of their managers, you can’t afford not to invest in developing your frontline leaders. The paradox is this: healthcare executives recognize the value of their team members and the high costs ...
The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
How vulnerability, active listening, and compassion translate into stronger business outcomes I was listening to a podcast the other day about empathetic leadership and how it has an impact on everything from workforce engagement to financial efficiency and quality outcomes. Intrigued, ...
Many hospitals and healthcare systems may be not-for-profit, but that doesn’t mean they don’t want a healthy bottom line. Healthcare organizations are laser-focused on return on investment (ROI) these days as they deal with increasing competition, increasing patient demands, and ...
U.S. corporations (including healthcare) spent $94 billion on training last year. The investment is significant, but are they getting their money’s worth and seeing an ROI on training? The ones that are getting the biggest bang for their buck are ...
Training that Sticks: 4 Simple Steps to Achieving Great ROI Leaders often tell me that their customer service training didn’t work. What they mean is that it didn’t result in improving patient satisfaction scores. This is the typical indicator used for ...
